- Auto Repair/Restoration
- Camping
- Diving
Mathew Guelpa
Bunbury
Summary
Dynamic manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Operations Manager
Axis Hire
02.2011 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate
- delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Design and oversee build up of custom hire vehicles to suit numerous types of operational requirements for the customer
Boat Captain
Multiple Employers
03.2012 - 02.2021
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Facilitated smooth disembarkation processes for passengers by providing clear instructions and assistance with dive gear or other needs upon arrival at their destination.
- Collaborated with crew members to ensure smooth operations, maintaining a professional work environment on board.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Kept guest areas clean, removing trash and dirty dishes.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Thoroughly inspected boats before each embarkment to verify maximum reliability.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
Yard Manager
Bunbury Toyota
02.1990 - 02.2010
- Monitored dealership performance metrics regularly to identify areas for improvement and implement corrective actions as needed.
- Generated new leads by participating in industry trade shows, networking events, and community outreach initiatives.
- Collaborated with other department managers to ensure seamless operations across all aspects of the dealership''s business functions.
- Successfully resolved customer complaints and concerns, resulting in high levels of satisfaction and sustained goodwill for the dealership.
- Managed inventory effectively, ensuring optimal vehicle variety and availability for potential buyers.
- Organized successful promotional events to attract prospective buyers and increase overall dealership visibility within the community.
- Maintained a strong online presence through regular updates on the dealership website, social media channels, and third-party listing sites.
- Conducted regular performance reviews with sales staff members, setting specific targets for continued growth and development.
- Developed a loyal customer base through consistent follow-ups, resulting in repeat business and referrals.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Provided comprehensive training to new sales staff members, fostering an environment of constant learning and professional growth.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Built relationships with customers and community to establish long-term business growth.
Mechanic
Self Employed
03.1988 - 12.1989
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
Education
Maritime Studies
Fremantle Maritime College
Fremantle, WA01-1981
High School Diploma -
Newton Moore High School
Bunbury, WA01-1980
Skills
- Creative problem-solving
- Team leadership
- Customer service
- Collaborative decision-making
- Employee relations management
- Customer relationship development
- Long-term planning
- Safety regulation adherence
- Effective organizational management
- Proficient in prioritizing tasks
- Supply chain coordination
- Supply chain procurement
Certification
- Motor vehicle mechanic
- Master V - Trading
- Med 2
- Hr truck driving license
- Forklift operation ticket
- Current police clearance certificate
Interests
Timeline
Boat Captain
Multiple Employers
03.2012 - 02.2021
Operations Manager
Axis Hire
02.2011 - 01.2024
Yard Manager
Bunbury Toyota
02.1990 - 02.2010
Mechanic
Self Employed
03.1988 - 12.1989
Maritime Studies
Fremantle Maritime College
High School Diploma -
Newton Moore High School
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