Mathew Purse
Brisbane,QLD
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assisting Store Manager
Highgrove Bathrooms East Brisbane
07.2022 - Current
- Stock takes, Budgeting, Stock control and ordering, Monthly/ Weekly reporting, Staffing and staff morale, Showroom management, Mentoring and developing
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Store Manager
Highgrove Bathrooms
05.2021 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sales Team Member
Highgrove Bathrooms
05.2018 - 05.2021
- Customer Service, Sales, Stock control and handling, Warehouse duties
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Helped customers locate products and checked store system for merchandise at other sites.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Retail- Cobbler/Store Manager
Mister Minit
04.2017 - 05.2018
- Customer Service, Sales, Shoe repairs, Key cutting and Engraving, Stock control and ordering, Cash Handling, Knowledge of merchant terminals, Working to key performance indicators and budgetary targets
Skills
- Customer service skills
- Product and Service Sales
- Store Presentation
- Time Management
- Store Organization
- Employee Scheduling
- Staff Supervision
- Store Opening
- Order Management
- Store Operations
- Staff Management
- Team leadership skills
Education Qualifications
- Driver’s Licence
- Current Fork-lift ticket.
- Senior School Certificate (QLD)
References
- Jonny Duncan, Highgrove store Manager 0448 680 085
- Cameron McPherson, Previous manager, 0433 011 190
Timeline
Assisting Store Manager
Highgrove Bathrooms East Brisbane
07.2022 - Current
Store Manager
Highgrove Bathrooms
05.2021 - 07.2022
Sales Team Member
Highgrove Bathrooms
05.2018 - 05.2021
Retail- Cobbler/Store Manager
Mister Minit
04.2017 - 05.2018