Summary
Overview
Work History
Skills
Education Qualifications
References
Timeline
Generic

Mathew Purse

Brisbane,QLD

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience

Work History

Assisting Store Manager

Highgrove Bathrooms East Brisbane
07.2022 - Current
  • Stock takes, Budgeting, Stock control and ordering, Monthly/ Weekly reporting, Staffing and staff morale, Showroom management, Mentoring and developing
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Manager

Highgrove Bathrooms
05.2021 - 07.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Sales Team Member

Highgrove Bathrooms
05.2018 - 05.2021
  • Customer Service, Sales, Stock control and handling, Warehouse duties
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Processed product returns and assisted customers with other selections.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

Retail- Cobbler/Store Manager

Mister Minit
04.2017 - 05.2018
  • Customer Service, Sales, Shoe repairs, Key cutting and Engraving, Stock control and ordering, Cash Handling, Knowledge of merchant terminals, Working to key performance indicators and budgetary targets

Skills

  • Customer service skills
  • Product and Service Sales
  • Store Presentation
  • Time Management
  • Store Organization
  • Employee Scheduling
  • Staff Supervision
  • Store Opening
  • Order Management
  • Store Operations
  • Staff Management
  • Team leadership skills

Education Qualifications

  • Driver’s Licence
  • Current Fork-lift ticket.
  • Senior School Certificate (QLD)

References

  • Jonny Duncan, Highgrove store Manager 0448 680 085
  • Cameron McPherson, Previous manager, 0433 011 190

Timeline

Assisting Store Manager

Highgrove Bathrooms East Brisbane
07.2022 - Current

Store Manager

Highgrove Bathrooms
05.2021 - 07.2022

Sales Team Member

Highgrove Bathrooms
05.2018 - 05.2021

Retail- Cobbler/Store Manager

Mister Minit
04.2017 - 05.2018

Similar Profiles

CREATE PROFILE
Mathew Purse