Summary
Overview
Work History
Education
Skills
Work History
Key Qualities and Strengths
Timeline
Generic

Mathew Lam

Greenacre

Summary

I am a well-qualified, diligent and versatile Automotive Technician with 10 years experience. Working in this industry has given me the opportunity to work efficiently in a fast-pace environment, not only as a leader but in a team environment. I have strong analytical and problem-solving skills and understand the importance of attention to detail. I am highly proficient in vehicle, mobile and forklift mechanical repairs and services including diagnosis and engine fitment. I contribute to a high performing team ensuring excellent customer service and continuous service improvement is supported. I work effectively with a broad range of clients and communicate well in team environments as well as working independently. My capacity to effectively communicate with people is critical to success. I have a "can do" approach to customer service and communicate effectively with customers and co-workers. My strong ability to establish rapport and build relationships on all levels, with solid interpersonal skills and have the ability to exercise good judgement. In my roles I have been given the opportunity to deal with customers from different backgrounds with onsite customer liaising. I learn new tasks quickly and am always happy to undertake and complete additional responsibilities. My key strengths are dependability, adapt existing skills well to new situations, show drive, attention to detail, motivation, efficiency and thoroughness. I am always accountable for my actions and results and aim at excellence in every task I undertake. With effective planning my time management skills allow me to manage jobs according to locations efficiently. My experience in carrying out repairs on a wide range of vehicles has allowed me to be self-driven and be able to manage complex competing priorities with excellence and within deadlines. My professional experience demonstrates my achievements. I have always had an interest in the mining industry and am seeking a full-time position. I have the physical fitness and strength required to move heavy loads equipment and machinery. I am responsive and compliant when receiving instructions, which allows me to carry out my tasks efficiently and safely. I have a forklift and driver's license and am prepared to undertake any courses required for professional learning in the mining industry.

Mechanical professional with extensive hands-on experience in vehicle repair and maintenance. Proven ability to diagnose and resolve mechanical issues efficiently while adhering to high standards of quality and safety. Collaborative team player known for reliability and ability to adapt to changing repair needs, offering expertise in engine diagnostics, brake systems, and electrical repairs.

Experienced with diagnosing and repairing wide range of mechanical issues. Utilizes advanced diagnostic tools and techniques to ensure optimal vehicle performance. Track record of maintaining high standards of safety and efficiency in all repair and maintenance tasks.

Professional with solid background in automotive repair and maintenance. Demonstrates strong problem-solving skills, technical expertise in diagnostics, and commitment to quality workmanship. Highly reliable team player, adaptable to changing needs, and focused on delivering results that exceed expectations. Skilled in engine repair, brake systems, and electrical troubleshooting. Recognized for effective collaboration and maintaining high standards in every task.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Contractor/ Sales Marketing

Solar Energy
07.2022 - Current
  • Company Overview: Solar Energy Company
  • Sales and Marketing selling contracts to the public
  • Campaigning contracts and products
  • Communicating and negotiating products
  • Resilience to sales rejection
  • Negotiated contract terms with vendors to ensure mutual understanding and agreement.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.

Mechanic

MB Mechanical Services
05.2022 - 12.2024
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Increased workshop efficiency by maintaining a clean and organized workspace.
  • Changed vehicle oil and replaced filter.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Assessed vehicle maintenance status and completed needed service.
  • Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Reduced downtime for customers by completing automotive repairs in a timely manner.
  • Measured depth of current tire tread and educated customers about dangers of low tread.
  • Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
  • Streamlined workflow, effectively managing multiple repair tasks simultaneously.
  • Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.
  • Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
  • Read and followed technical documentation to complete accurate repairs.
  • Delivered fast resolutions to emergency situations, prioritizing repairs for stranded motorists or critical fleet vehicles when needed.
  • Exceeded customer expectations by consistently delivering exceptional service and workmanship.
  • Established strong relationships with suppliers, securing favorable pricing for parts and materials.
  • Ensured safety compliance by performing thorough inspections on vehicles and implementing necessary repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Maintained detailed records of services performed to streamline future maintenance processes for customers.
  • Enhanced team productivity by collaborating with colleagues on complex repair jobs.
  • Facilitated smooth communication between service advisors, clients, and the mechanic team to ensure complete understanding of vehicle needs and expectations during the repair process.
  • Contributed to revenue growth through upselling appropriate additional services based on vehicle needs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Repaired and replaced worn and damaged components.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Coordinated with parts department to determine availability of necessary components.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Retained accurate records of purchases, titles and sales.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Disassembled defective parts to make proper repairs.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
  • Improved engine performance with advanced tuning and modifications.

Mechanic

Mortlake Automotive
12.2022 - 04.2024
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.
  • Mentored junior mechanics in proper diagnostic techniques, tool usage, and workplace safety practices to foster their growth within the company.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Raised safety standards for vehicles by performing comprehensive brake system repairs and replacements.
  • Increased tire lifespan by accurately aligning wheels, balancing tires, and performing rotations as needed.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Participated in ongoing training programs to stay current on industry trends and best practices.
  • Resolved electrical issues to enhance vehicle functionality and user experience.
  • Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
  • Contributed to revenue growth by upselling additional services when appropriate.
  • Enhanced team morale and productivity by establishing positive work environment.
  • Improved engine performance with advanced tuning and modifications.
  • Enhanced workshop safety with implementation of standardized procedures and regular safety drills.
  • Trained new mechanics in diagnostic techniques, raising overall skill level of team.
  • Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
  • Conducted detailed pre-purchase inspections, aiding customers in making informed decisions.
  • Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
  • Streamlined appointment scheduling process, making it easier for customers to obtain service.
  • Streamlined inventory management, reducing waste and ensuring availability of necessary parts.
  • Diagnosed complex engine issues to restore vehicle performance, ensuring customer satisfaction.
  • Optimized workshop layout for improved efficiency, reducing time vehicles spent in repair.
  • Assisted in development of predictive maintenance program, reducing unexpected breakdowns.
  • Increased vehicle reliability by conducting regular maintenance and thorough inspections.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Investigated customer complaints to identify cause of malfunctions.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Mobile Technician

Mobile Auto Repairs
07.2020 - 07.2022
  • Company Overview: Mobile Auto Repairs - Sydney
  • Mobile servicing & Test Drives
  • Diagnosis
  • Repairs & Service
  • Safety Checks & Log book entries
  • Organising and managing all Job cards
  • Customer management providing ETAs & scheduling appointments
  • Day prep parts, ordering and organising parts for customers
  • Time management of jobs according to location working towards deadlines
  • Mobile Auto Repairs - Sydney
  • Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
  • Performed preventative maintenance tasks on vehicles, decreasing breakdowns and extending service life.
  • Streamlined repair processes by staying up-to-date with industry best practices and emerging technologies.
  • Maintained comprehensive records of all completed work orders, facilitating accurate invoicing and recordkeeping.
  • Increased repeat business by establishing strong relationships with customers through excellent communication skills.
  • Collaborated with team members to troubleshoot complex mechanical problems, improving overall efficiency.
  • Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
  • Adhered strictly to industry safety standards while performing repairs or maintenance tasks in various environments.
  • Implemented effective scheduling strategies to maximize daily workload while maintaining flexibility for emergency calls.
  • Exceeded company performance metrics consistently by completing jobs quickly without sacrificing quality or customer satisfaction.
  • Developed customized maintenance plans for clients'' vehicles based on manufacturer recommendations and usage patterns.
  • Improved job completion rates by accurately estimating timeframes for repair work.
  • Served a diverse clientele, addressing various automotive issues across different makes and models.
  • Promoted company''s services through positive word-of-mouth referrals from satisfied customers.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Disassembled defective parts to make proper repairs.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Investigated customer complaints to identify cause of malfunctions.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Coordinated with parts department to determine availability of necessary components.
  • Improved equipment performance by conducting regular maintenance and troubleshooting issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.
  • Liaised with internal departments to optimize productivity and efficiency.

Field Technician

Adapatalift Group
05.2018 - 05.2020
  • Forklift servicing and repairs
  • Diagnosis
  • Onsite customer liaising
  • Fork Lift license
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Operated hand tools and power equipment according to company safety procedures.
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Tended to forklifts, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Automotive Technician

NRMA Motorserv
01.2015 - 04.2018
  • Company Overview: NRMA Motrserv - Rockdale
  • Vehicle Servicing
  • Mechanical repairs, including engine fitment
  • Vehicle Diagnostics including scan tool diagnosis
  • Customer Service
  • NRMA Motrserv - Rockdale
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Investigated customer complaints to identify cause of malfunctions.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Coordinated with parts department to determine availability of necessary components.

Automotive Technician

City Rubber Tyres & Mechanical
09.2013 - 11.2014
  • Company Overview: City Rubber Tyres & Mechanical - Coopers Plains
  • Vehicle servicing
  • Mechanical repairs
  • Tyre fitting
  • Vehicle Diagnostics
  • City Rubber Tyres & Mechanical - Coopers Plains
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Implemented eco-friendly waste disposal practices, contributing to environmental sustainability.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Coordinated with parts department to determine availability of necessary components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Automotive Technician

Kmart Tyre & Auto
05.2012 - 07.2012
  • Company Overview: Kmart Tyre & Auto Brisbane
  • Vehicle Servicing
  • All mechanical repairs
  • Customer Service
  • Tyre fitting
  • Wheel alignments
  • Kmart Tyre & Auto Brisbane
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
  • Increased workshop efficiency with organization of tools and equipment.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Streamlined service scheduling to minimize customer wait times.
  • Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Enhanced workshop safety by adhering to and promoting best practices.
  • Conducted safety inspections to comply with legal and company standards.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Investigated customer complaints to identify cause of malfunctions.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Explained estimates and determined repair timelines to manage customer expectations.

Education

Refrigerant Handling License -

Motor Traders Association of NSW
04.2018

E-Safety Check License -

Motor Traders' Association of NSW
04.2018

Automotive Mechanical Cert 3 - Light Vehicles

Institute of TAFE Brisbane
05.2012

Skills

  • Physical fitness
  • Strength to lift heavy objects
  • Ability to read technical plans and drawings
  • Attention to detail
  • Compliance with safety procedures
  • Good communication skills
  • Interpersonal skills
  • Ability to work in all weather conditions
  • Ability to work across all levels of job sites
  • Ability to work in cramped spaces
  • Ability to work at heights
  • Manage competing priorities
  • Provide high levels of support
  • Excellent customer service skills
  • Oral communication skills
  • Written communication skills
  • Effective planning skills
  • Organisational skills
  • Time management skills
  • Ability to multi-task
  • Discrete and professional
  • Troubleshooting skills
  • Maintenance and repairs
  • Engine repair
  • Preventive Maintenance
  • Mechanical systems
  • Tire services
  • Diagnostics
  • Auto and engine repair
  • Workplace safety
  • Automotive diagnostics
  • Problem diagnosis
  • Vehicle test drives
  • Vehicle inspections
  • Customer service
  • Work order management
  • Repairs
  • Task prioritization
  • Diagnostics systems
  • Preventative maintenance

Work History

  • 07/22, Solar Energy Company, Contractor/ Sales Marketing, Sales and Marketing selling contracts to the public, Campaigning contracts and products, Communicating and negotiating products, Resilience to sales rejection
  • 07/20 - 07/22, Mobile Auto Repairs - Sydney, Mobile Technician, Mobile servicing & Test Drives, Diagnosis, Repairs & Service, Safety Checks & Log book entries, Organising and managing all Job cards, Customer management providing ETAs & scheduling appointments, Day prep parts, ordering and organising parts for customers, Time management of jobs according to location working towards deadlines
  • 05/18 - 05/20, Adapatalift Group, Field Technician, Forklift servicing and repairs, Diagnosis, Onsite customer liaising, Fork Lift license
  • 01/15 - 04/18, NRMA Motorserv - Rockdale, Automotive Technician, Vehicle Servicing, Mechanical repairs, including engine fitment, Vehicle Diagnostics including scan tool diagnosis, Customer Service
  • 09/13 - 11/14, City Rubber Tyres & Mechanical - Coopers Plains, Automotive Technician, Vehicle servicing, Mechanical repairs, Tyre fitting, Vehicle Diagnostics
  • 05/12 - 07/12, Kmart Tyre & Auto Brisbane, Automotive Technician, Vehicle Servicing, All mechanical repairs, Customer Service, Tyre fitting, Wheel alignments

Key Qualities and Strengths

  • A high level of physical fitness
  • Strength to lift heavy objects
  • Ability to read technical plans and drawings
  • Attention to detail
  • Compliance with safety procedures
  • Good communication and interpersonal skills
  • Ability to work in all weather conditions & across all levels of job sites
  • Ability to work in cramped spaces and at heights
  • Manage competing priorities and provide consistently high levels of support, given heavy workloads and short deadlines.
  • Excellent interpersonal, customer service and oral and written communication skills
  • Effective planning, organisational and time management skills and ability to multi task efficiently
  • Discrete and professional, with many years holding positions of trust

Timeline

Mechanic

Mortlake Automotive
12.2022 - 04.2024

Contractor/ Sales Marketing

Solar Energy
07.2022 - Current

Mechanic

MB Mechanical Services
05.2022 - 12.2024

Mobile Technician

Mobile Auto Repairs
07.2020 - 07.2022

Field Technician

Adapatalift Group
05.2018 - 05.2020

Automotive Technician

NRMA Motorserv
01.2015 - 04.2018

Automotive Technician

City Rubber Tyres & Mechanical
09.2013 - 11.2014

Automotive Technician

Kmart Tyre & Auto
05.2012 - 07.2012

E-Safety Check License -

Motor Traders' Association of NSW

Automotive Mechanical Cert 3 - Light Vehicles

Institute of TAFE Brisbane

Refrigerant Handling License -

Motor Traders Association of NSW
Mathew Lam