Mathew Parr
Rosetta
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Wedding Photographer
White Fox Photo
07.2018 - Current
- Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery for over 200 weddings.
- Developed customized photography packages tailored to meet the unique requirements of each couple.
- Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.
- Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
- Captured memorable moments by utilizing advanced photography techniques and equipment.
Process Specialist
Telstra
06.2019 - 09.2024
- Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
Customer Service Representative
Telstra
06.2012 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Skills
- Agile methodology
- Lean methodology
- Stakeholder management
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Process Specialist
Telstra
06.2019 - 09.2024
Wedding Photographer
White Fox Photo
07.2018 - Current
Customer Service Representative
Telstra
06.2012 - 04.2019
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