Mathew Pattison
Gympie ,QLD
Summary
I am knowledgeable and dedicated to customer service with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with both customers and company representatives. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Supervisor/ 2IC
IGA
10.2015 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Kept customer service spaces clean, neat and organised for maximum appeal.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Supervised other staff members including ability to delegate tasks to operate staff members and assist with tasks when needed.
- Experience working as in charge as a customer service 2IC.
- Experience training new and current team members at a fast pace.
Produce Assistant
Season's IGA Garnet St.
02.2023 - 08.2023
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collaborated with store management to align with objectives and provide quality produce.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
Gourmet/Directs Assistant
Season's IGA Garnet St
08.2023 - 03.2025
- Ordering of Gourmet and direct lines for the business.
- Working with company representatives to help build strong relationships.
- Maintaining stock levels including adding new and deleting old lines.
Dairy/freezer & Customer Service Manager
Seasons IGA Garnet St
03.2025 - 11.2025
- Handled inventory control and purchasing.
- Achieved company KPIs consistently.
- Managed rostering to maintain store wage costs within budget.
- Collaborated with company representatives to fulfill deal agreements.
- Conducted training sessions for staff at all levels, from junior employees to department supervisors.
Service Leader
Big W Gympie
12.2025 - Current
- Oversee operations of both front-end customer service and service desk, covering online and layby areas.
- Process online pick and collect orders while monitoring stock availability.
- Monitor store operations to ensure compliance with workplace health and safety standards.
- Oversee cash office operations, ensuring accurate banking and safe counts.
- Responsible for all store departments in absences of store manager and other team leaders.
Skills
- Report preparation
- Sales experience
- Complaint resolution
- Stock management
- Inbound and Outbound Calling
- Money handling abilities
- Creative problem solving
- Staff education and training
- POS systems experience
- Staff Management
- Presentation design
- Multitasking abilities
- Staff rostering and budgeting
- Banking and change ordering
References
Micheal England - Grocery Manager Seasons IGA Garnet St - 0439 866 646
Dylan Hafey - Customer Service Manager IGA Pomona - 0497 330 064
Cloe Pike - Customer Service Manager IGA Pomona - 0434 464 852
Timeline
Service Leader
Big W Gympie
12.2025 - Current
Dairy/freezer & Customer Service Manager
Seasons IGA Garnet St
03.2025 - 11.2025
Gourmet/Directs Assistant
Season's IGA Garnet St
08.2023 - 03.2025
Produce Assistant
Season's IGA Garnet St.
02.2023 - 08.2023
Customer Service Representative/Supervisor/ 2IC
IGA
10.2015 - 02.2023