Mathew PHILIPOSE
35 Brooklyn Dr, Brooklands,NSW
Summary
Veter IT Professional with 26 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
30
30
years of professional experience
Work History
IT Manager
THALES International
11.1997 - 09.2023
- Participated in initial network design planning, prioritizing operational efficiency while accounting for budgetary limitations.
- Created end-user onboarding processes, developing standardized procedures to expedite initial setup and connection.
- Managed relationships with external vendors and service providers, determining delivery of quality services.
- Oversaw IT department operations, planning and projects.
- Oversaw company-wide change management efforts for new system installations, operating system updates and other major technical changes.
- Managed maintenance, upgrade and support of IT, voice and data systems.
- Administered annual budgets with minimal waste by carefully controlling expenses and managing procurement.
- Coordinated smooth upgrades to modernize security systems, increasing security and performance.
- Organized routine maintenance to keep computer systems performing effectively and secured against unauthorized access.
- Directed and planned installation and maintenance of computer hardware and software.
- Supervised technical support team in effectively supporting system users.
- Notified other departments and personnel of potential downtimes during project rollouts.
- Researched new technologies for potential purchase and deployment.
- Oversaw robust information security plans, protecting work and confidential corporate information.
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
- Scheduled and executed system-wide software installations and upgrades.
- Removed broken or outdated hardware, replacing with new parts to achieve desired level of performance.
- Management of Domain Controller, Avamar & Veeam backup, McAfee Epo, SCCM.
- Maintain the Virtual Infrastructure environment (VMware).
- Server maintenance includes updating security patches, Antivirus updates.
- Configuration and Administrative support for encryption tools such as McAfee MNE and Zone Central data encryption software and BitLocker.
- Coordinating with Internet Service Provider and Group network team.
- Coordinating with vendors on new requirements and warranty services.
- Image Creation, Installation and configuration on Laptops and Desktop PCs.
- Provide adequate support function to the IT department as specified by the IT/IS Operations Team Lead.
- Manage Alcatel PABX, Remsdaq Access Control & CCTV systems
IT Technician
PCNet
07.1996 - 10.1997
- Guided users through detailed hardware installations and technical fixes via phone call.
- Oriented staff to new equipment and systems, providing live demonstrations and answering questions.
- Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
- Set up computers, installed hardware and configured settings for customers.
- Checked PCs and laptops to troubleshoot, trace and resolve customer issues.
- Installed conduit, connection boxes and devices to complete networks and tested pieces for functionality.
- Installed new office wiring, telephones and devices for employee use.
- Removed viruses and unwanted software from desktop operating systems using logical and systematic processes.
IT Field Support Technician
NEHA Computers
08.1993 - 06.1996
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Resolved issues through troubleshooting, repair and testing of computer workstations, printers and peripherals.
- Configured computers and peripheral equipment to set up for smooth operation and use.
- Serviced equipment, following specified preventative maintenance schedules to keep machinery functional.
- Completed skilled work both in shop and at customer locations to provide comprehensive service.
Education
No Degree - Microsoft Certification Courses
New Horizon
Riyadh, Saudi Arabia05.2014
No Degree - Computer Science & Engineering
MVJ College
Bangalore, India06.1992
Skills
- Team Collaboration
- Risk Mitigation Planning
- Information Confidentiality
- Technical Troubleshooting
- Documentation and Reporting
- IT Resource Use
Languages
English
Professional Working
Hindi
Professional Working
Malayalam
Full Professional
Timeline
IT Manager
THALES International
11.1997 - 09.2023
IT Technician
PCNet
07.1996 - 10.1997
IT Field Support Technician
NEHA Computers
08.1993 - 06.1996
No Degree - Microsoft Certification Courses
New Horizon
No Degree - Computer Science & Engineering
MVJ College
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