Mathew Plant
GLENDALE
Summary
I am seeking to build a long-term career in your industry, providing me with opportunities to grow both professionally and personally. I want to educate and train myself in the skills and tools I will utilize to create and maintain a stable, efficient, dynamic and professional working environment. Hardworking Customer Service Representative with over 5 years of experience working within Customer Service. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Milestones Warners Bay
Affinity Education Group
08.2024 - Current
- Adapted teaching methods and materials to meet students' varying needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Incorporated music, art and literature into curriculum.
- Created safe and nurturing learning environment for preschoolers.
Educator
Little Giants Preschool
03.2020 - 08.2024
- Chose materials and developed lesson plans to enhance skills for individual students.
- Conducted frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs.
- Managed classroom activities, parent conferences, and lesson plans.
- Developed and implemented classroom routines to address varying student needs.
- Administered assessments to determine each student's specific educational and social needs.
SECRETARY
COMTPUNE ENGINEERING
03.2023 - 02.2024
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Service Representative
Sydney Water
01.2020 - 03.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Store Person
JB HI-FI Macarthur Square
01.2017 - 12.2019
- Picked stock according to order sheets and prepared for transport.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Updated computer tracking software using scanners and Graduated with Higher School Certificate manual entry methods.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
Educator
World Of Learning Narellan
12.2014 - 12.2017
- After bring promotes from assistant to leader at Little Einstein's I transferred to a bigger, more challenging Centre to expand my experience pool.
- Moving into the "Room Leader" role at this facility, on top of all my previous duties, I took on more responsibility in the form of:.
- Programming/Planning the curriculum for the entire Centre on a weekly basis, in accordance with NSW Education Guidelines.
- Incursion/Excursion planning/organization.
- Community outreach to build both the network of available clients and improve upon relationships with already existing clients.
- Developed lesson plans, instructional materials and written practice tests.
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
Education
Certificate III - Care And Education of Children
Recognition First
11.2014
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James Busby High School
2014
Skills
- SAP Experience
- Administrative Support
- CRM
- Data Entry
- Staff Training Development
- Customer service and engagement
- Customer Focused
- Classroom management
- Parent communication
- Afterschool program leadership
- Observational skills
- Adept at working with special needs children
Timeline
Milestones Warners Bay
Affinity Education Group
08.2024 - Current
SECRETARY
COMTPUNE ENGINEERING
03.2023 - 02.2024
Educator
Little Giants Preschool
03.2020 - 08.2024
Customer Service Representative
Sydney Water
01.2020 - 03.2020
Store Person
JB HI-FI Macarthur Square
01.2017 - 12.2019
Educator
World Of Learning Narellan
12.2014 - 12.2017
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James Busby High School
Certificate III - Care And Education of Children
Recognition First
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