Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Mathew Radalj

Perth,WA

Summary

Sales and operations professional with a strong record of building relationships and surpassing revenue goals. Expertise in assessing customer needs, delivering tailored solutions, and successfully closing sales. Leadership experience in team management to enhance performance and meet targets. Consistent achievement in cultivating sales through exceptional service and solution selling.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Salesperson

Environmental Water Solutions
Osborne Park, WA
10.2024 - Current
  • Negotiated deals and handled complaints or objections.
  • Developed and implemented strategies to meet sales quotas.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Identified customer needs by asking questions and advising on best solutions.

Hospitality Manager

Australian Venue Co
Guildford, WA
01.2019 - 09.2024
  • Monitored sales performance against budget objectives and took appropriate action when necessary.
  • Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods.
  • Organized and scheduled staffing and events, ensuring adequate coverage and service within forecasted budgets.
  • Trained new employees on proper hospitality protocols according to company guidelines.
  • Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
  • Developed beverage menus and pricing structures for new restaurants.
  • Negotiated contracts with distributors and vendors to secure discounts on purchases.

Guest Experience Manager

Vicinity Centres
Morley, WA
10.2023 - 07.2024
  • Drafted proposals outlining new initiatives aimed at increasing efficiency in delivering a superior guest experience.
  • Provided guidance, support, and coaching to team members in order to improve their customer service skills.
  • Investigated escalated complaints from guests and took appropriate action when necessary.
  • Compiled monthly reports summarizing key performance indicators related to the guest experience.
  • Managed relationships with external vendors related to services impacting the guest experience.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.

Beverage Manager

Spirit Hotels
Inglewood, WA
11.2013 - 01.2021
  • Developed beverage menus and pricing structures for new restaurants.
  • Performed regular inspections of bars and lounges areas ensuring cleanliness standards were met.
  • Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
  • Ensured compliance with applicable food safety regulations and laws related to alcoholic beverages.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Oversaw all aspects of event production from conception through completion.
  • Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
  • Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.

Security Supervisor

Astute Security Services
Perth, WA
01.2013 - 12.2013
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
  • Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
  • Reviewed incident reports submitted by subordinates for accuracy and completeness.
  • Provided security team leadership and contributed to on-call duties.
  • Managed scheduling and deployment of security personnel across various shifts.

Education

High School Diploma -

Scotch College
Swanbourne, WA
10-2012

Skills

  • Sales strategy and reporting
  • Client relationship management
  • Market analysis
  • Customer service excellence
  • Team collaboration and development
  • Objection handling and negotiation
  • Budgeting and financial management
  • Health, legal and safety compliance

Affiliations

  • Arts & Crafts - Wood, steel and jewelry making
  • Tree enthusiast
  • Holidayer

Accomplishments

  • $670,000+ in sales in 6 months.
  • Employee of the year 2015
  • Dickinson Leadership Award 2012
  • Venue of the year (AVC) 2021

Certification

  • Approved managers, unrestricted
  • Cert II - Security Operations
  • General Construction Card (White Card)
  • Drivers Licence - C

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Salesperson

Environmental Water Solutions
10.2024 - Current

Guest Experience Manager

Vicinity Centres
10.2023 - 07.2024

Hospitality Manager

Australian Venue Co
01.2019 - 09.2024

Beverage Manager

Spirit Hotels
11.2013 - 01.2021

Security Supervisor

Astute Security Services
01.2013 - 12.2013

High School Diploma -

Scotch College

Similar Profiles

CREATE PROFILE
Mathew Radalj