- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy participating in pickleball, walking and for overall physical and mental well-being
- Surfing
- Hiking
- Gardening
- Regularly practice mindfulness and meditation for overall wellness
- High-Intensity Interval Training
Mathew Sullivan
Mentone
Summary
Dynamic professional with exceptional interpersonal skills and a proven ability to foster rapport and trust within team environments. Responsible, accountable, and methodical, with a strong commitment to integrity and a values-driven approach. Passionate about exceeding expectations and consistently willing to go the extra mile to create meaningful impacts. Possesses a keen eye for detail, recognizing that small elements can significantly enhance the customer experience, along with a natural aptitude for analyzing challenges and delivering effective solutions.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Parish Co-ordinator/Administrative Secretary
St Patrick’s Church
02.2022 - Current
- Administrative duties supporting the Parish Priest and all facets of functioning in maintaining the running of the Church.
- Graphic design of 60 documents per annum. Including the Parish Newsletter, advertising flyers and Christmas and Easter marketing boards.
- Liaising with the public and assisting with inquiries
- Working in a collaboration with the Parish Priest in achieving positive outcomes in all aspects of Parish administration and settings
- Proficient in Microsoft Word and Publisher.
- Managed daily correspondence and communication for Church operations.
- Organized schedules and coordinated meetings for Church staff and volunteers.
- Maintained accurate records of church activities and member information.
- Developed filing systems to enhance accessibility of documents and resources, especially working with children checks and police check records.
- Maintained accurate records of parishioner information and contributions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Gardener and Landscaper
Don Bosco Retreat Centre
08.2022 - Current
- General garden maintenance, weed control, pruning. Garden redesign and replanting of native plants.
- Cultivated diverse plant species, ensuring optimal growth and aesthetics throughout retreat grounds.
- Implemented 100m of effective irrigation systems to enhance water conservation and plant health.
- Developed strategies for pest management, minimizing impact on native flora and fauna.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used shears, pruners, hedge trimmers to prune and trim hedges and shrubs.
- Oversaw landscape design projects, enhancing the visual appeal of communal areas and paths.
- Maintained garden health through regular watering, pruning, and fertilization techniques.
Station Officer
Metro Trains Public Transport
01.2015 - 12.2022
- Signature service training at Metro Academy: enabling effective communication techniques in dealing with customer concerns and complaints and positive resolutions for a diverse range of situations and clients.
- I developed a user manual for the security system for Metro Network.
- Selling Metro and V-Line tickets and related sales products, selling up to $10,000 per shift in ticket sales
- Liaise and assist people from a diverse range of ethnic/social/economic backgrounds.
- Responsible for the safety and running of a busy Melbourne train station, making a positive impact due to being proactive.
- Passionate safety focus in all aspects of my role, committed to zero harm.
- Being aware of and working within policy and procedures when carrying out duties in and around the station.
- Customer focussed service aimed at meeting and exceeding customers’ expectations by first ascertaining a customer’s needs and providing accurate, appropriate and up to date information in direct response to their expressed needs.
- Assisting customers with using the public transport system.
- Supervised daily operations to ensure compliance with safety regulations and service standards.
- Implemented process improvements to enhance operational efficiency across multiple train routes.
- Trained and mentored new staff on safety procedures and customer service excellence.
- Led initiatives to improve passenger experience through enhanced information dissemination strategies.
- Coordinated operations with other emergency service groups.
Personal Care Worker – Agency work
Sai Home Care Services
04.2014 - 11.2014
- Home and community carer: Including personal escort services for medical appointments, Home cleaning, and assisting clients with activities of daily living like showering, dressing and daily hygiene needs.
- Looking up after up to 5 people per day.
- In all environments I worked with a culturally diverse range of people, requiring an understanding and sensitivity to their differing needs in regards to support. This was done with an emphasis of sensitivity and empathy for clients’ needs and medical conditions.
- Provided compassionate assistance with daily living activities to enhance client comfort and well-being.
- Assisted clients with mobility and personal hygiene, promoting dignity and independence.
- Monitored health conditions, ensuring adherence to care plans.
Clinical Sales Representative and sleep therapist
Melbourne CPAP Services (MCS)
01.2006 - 12.2013
- Establishing and building strong rapport and developing relationships, based on trust and open communication, with sleep physicians, professors, sleep psychologists and sleep laboratories within Victoria: marketing MCS as the premium leading sleep services provider.
- Development of marketing materials. Creating the marketing content, wording to developing the graphic layout.
- The mortar in the bricks: Flexible role where I would step in and do whatever was needed to keep the business running and performing to a high standard.
- Integral in quality control maintaining MCS as a premium brand, requiring at times renegotiating services, standards of care and pricing offered by 5 MCS branches and 27 affiliated pharmacy businesses based on customer and industry feedback and complaints.
- Providing timely feedback informing changes and commitments made in direct response to such feedback, ensuring satisfactory resolution to the issues conveyed and facilitating a positive outcome and ensuring repeat business and referrals.
- Organising and managing my own appointments to fill my working calendar.
- Customer service. My goal was for everyone to leave my presence with a smile on their face and a positive opinion of MCS.
- Sleep Therapist: Customer service, assessment, education, management and follow-up with sleep services and sleep equipment supply.
- Retail sales, service and advice
- Setting up in-service training sessions, SWAT analysis of competitors and finding a company niche in the sleep market.
- Developed and maintained relationships with healthcare providers to enhance patient outcomes.
- Educated patients on CPAP therapy options, ensuring understanding and compliance.
- Consistently achieved sales targets through strategic planning and effective territory management.
- Expanded referral network by connecting with industry professionals at conferences, trade shows, and other networking events.
- Maintained detailed records of all customer interactions, transactions, and progress towards achieving sales goals for future reference and analysis.
- Increased product adoption by delivering compelling product demonstrations and sales presentations to healthcare providers.
Nurseryman
Top Ten Trees
03.2004 - 10.2006
- Cultivating, growing a range of plants
- Delivery of up to 300 plants in a Medium Rigid Truck
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Certificate II - Horticulture
Workskills Recognition And Training
ElthamSkills
- Service excellence
- Effective verbal communication
- Effective time management
- Team collaboration
- Engaged listening skills
- Detail-oriented data management
- Polished phone etiquette
- Effective problem solver
- Experienced with various computer programs
- Goal oriented
- Retail sales expertise
Accomplishments
May 2018
Certificate of appreciation for outstanding customer service
August 2019
Certificate of appreciation for outstanding team member
Certification
Station Officer, Metro Trains Academy, 2016
- Signature Service Training
Interests
Timeline
Gardener and Landscaper
Don Bosco Retreat Centre
08.2022 - Current
Parish Co-ordinator/Administrative Secretary
St Patrick’s Church
02.2022 - Current
Station Officer
Metro Trains Public Transport
01.2015 - 12.2022
Personal Care Worker – Agency work
Sai Home Care Services
04.2014 - 11.2014
Clinical Sales Representative and sleep therapist
Melbourne CPAP Services (MCS)
01.2006 - 12.2013
Nurseryman
Top Ten Trees
03.2004 - 10.2006
Certificate II - Horticulture
Workskills Recognition And Training
Attributes
- Strong interpersonal skills, with a natural ability to build rapport and develop trust and work in a team environment.
- Responsible, accountable, organised, methodical, honest and God centred.
- Passionate, focussed and driven to exceed expectations. Always willing to go the extra mile to make a difference.
- An eye for detail, as I believe it’s the little things that can make a big difference to the customer experience.
- A natural ability to analyse and problem solve issues that arise, to deliver successful outcomes and exceed expectations.
Driving Certificate
Driving License: Heavy Rigid Truck License
Awards
- Certificate of appreciation for outstanding customer service, Metro, 2018-05-01
- Certificate of appreciation for outstanding team member, Metro, 2019-08-01
Interests
- Guitar playing
- Bush walking
- Surfing
- Golf