Summary
Overview
Work History
Education
Skills
Timeline
Generic

MATHEW SCOTT

Henley Beach South ,SA

Summary

Experienced customer service professional bringing many years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about logistic regulations and standards. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Forward-thinking always improving operations Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies to achieve a high standards for DIFOT.

Overview

6
6
years of professional experience

Work History

Supervisor of Operations

StarTrack Express
02.2022 - 05.2024
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Team Leader, Logistics

Startrack Adelaide
03.2021 - Current
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Held daily team meetings to inform team members on company news and updates.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Promoted high standards through personal example to help each member understand expected behaviour and standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Freight Handler

Startrack Express
01.2019 - Current
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Attached labels to finalized products before shipment.
  • Executed efficient truck loading and unloading.
  • Maintained clean, orderly work environment free of hazards.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Helped train new employees in safe practices and warehouse procedures.

Waiter

CouchPotato
02.2021 - 03.2023
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Trained new servers on restaurant policies and procedures.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Master of Arts - Photography

TAFE SA - Adelaide College of The Arts
Adelaide, SA
01.2020

Skills

  • Safety Standards
  • Import and Export Operations
  • Shipping and Receiving
  • Domestic Freight Management
  • Lean Manufacturing Processes
  • Warehouse Operations
  • Policy and Procedure Adherence
  • Continuous Improvement Projects
  • Daily Operations Management
  • Freight Cost Reporting
  • Team Management
  • Billing Systems

Timeline

Supervisor of Operations

StarTrack Express
02.2022 - 05.2024

Team Leader, Logistics

Startrack Adelaide
03.2021 - Current

Waiter

CouchPotato
02.2021 - 03.2023

Freight Handler

Startrack Express
01.2019 - Current

Master of Arts - Photography

TAFE SA - Adelaide College of The Arts

Similar Profiles

CREATE PROFILE
MATHEW SCOTT