Mathieu Garros
Broome,WA
Summary
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Also, a customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
14
14
years of professional experience
Work History
Housekeeper
Cowra Motel
Cowra, NSW
09.2024 - 01.2025
- Reported damage or theft of hotel property to management.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Assisted in laundry services including washing, drying, and folding linens.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Restaurant Waiter
Le Refuge
Saint-Gaudens, France
02.2024 - 09.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with team members to maximize productivity and efficiency.
- Analyzed key performance indicators to identify effective strategies.
- Developed positive customer relationships through friendly greeting and excellent service.
Restaurant Waiter
Shaker Bar
Montreal, Canada
10.2022 - 01.2024
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided exceptional service to high volume of daily customers.
- Always have a special attention for every customers, specially for the loyal customer, remember their habits.
Team Leader Manager
Mc Donalds
Toulouse, France
11.2013 - 05.2019
- Provided guidance, coaching, and feedback to team members.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members quickly and effectively.
- Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.
- Organized team meetings to discuss progress and challenges.
Waiter's Assistant
La Pyrenne
Sain-Gaudens, France
07.2011 - 11.2013
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stocked service stations with ice, napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Handled guest complaints promptly and professionally.
Photographer
GS1 Canada
Montreal, Canada
10.2022 - 08.2023
- Maintain photography equipment including cameras, lenses, lighting gear, tripods.
- Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
- Enhanced, retouched and resized photographs and negatives using airbrushing and other techniques.
- Create portfolios for clients to showcase work.
Farm Hand
Boyd Metal Work
Cowra, NSW
10.2024 - 02.2025
- Operated tractors and heavy equipment to meet agricultural site needs.
- Set up and operated irrigation equipment.
- Hay season, cut, rack and bale.
- Mooving, repair Pipes for irrigation everyday.
Education
Bachelor of Arts - Photography
ETPA
France06-2019
Bachelor Degree - Law
UT1 Capitole
France06-2013
Senior Secondary - Liberal Studies
Lycée De Bagatelle
France06-2010
Skills
- Customer service
- Team collaboration
- Time management
- Task prioritization
- Problem solving
- Adaptability and flexibility
- Conflict resolution
- Photography techniques
- Cleaning techniques
- Equipment maintenance
- Organizational skills
Reference
- Peter Boyd contact : 0427 455 288
I work for the Boyd Family in Australia, i complete my 88 days here and more.
Languages
English
Professional
French
Native/ Bilingual
Spanish
Elementary
Timeline
Farm Hand
Boyd Metal Work
10.2024 - 02.2025
Housekeeper
Cowra Motel
09.2024 - 01.2025
Restaurant Waiter
Le Refuge
02.2024 - 09.2024
Restaurant Waiter
Shaker Bar
10.2022 - 01.2024
Photographer
GS1 Canada
10.2022 - 08.2023
Team Leader Manager
Mc Donalds
11.2013 - 05.2019
Waiter's Assistant
La Pyrenne
07.2011 - 11.2013
Bachelor of Arts - Photography
ETPA
Bachelor Degree - Law
UT1 Capitole
Senior Secondary - Liberal Studies
Lycée De Bagatelle
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