Mathieu Guerard

• Increased client satisfaction by providing personalized banking solutions and financial advice.
• Strengthened customer relationships through timely follow-ups and proactive communication.
• Collaborated with team members to achieve branch targets and improve overall performance.
• Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
• Held responsibility for cash services, managing cash transactions with precision and security.

Apprentice of business employee with integrated maturity, in the main sectors of banking for the Lausanne region in Switzerland

• Retail banking (customer advice and cash service)
• Back-office
• Private banking (Wealth management)
• Asset management

• Improved customer satisfaction by consistently delivering orders on time and with accuracy.
• Managed cash and credit card transactions accurately.
• Assisted in expediting orders during peak times by aiding kitchen staff with food preparation.
• Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained clean and organized dining areas for optimal guest experience.
• Processed cash and credit card transactions accurately.
• Preparing drinks orders.