Mathilda Maas
Highett
Summary
Passionate and hardworking 19-year-old with strong interpersonal skills and extensive experience in the hospitality and nannying industries. Possesses a solid understanding of customer service principles and can handle administrative tasks with ease. Dedication lies in creating a welcoming atmosphere and ensuring a seamless guest experience within a Front of House role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress/Front of House/Host
Ok Billy’s
01.2024 - 11.2024
- Adapted quickly to a fast paced, high pressure environment.
- Maintaining efficiency and professionalism during peak times.
- Developing interpersonal and communication skills by engaging with patrons.
- Hosting, welcoming guests into the venue and organising seating arrangements.
- Managed bookings effectively through Open Table.
- Gained comprehensive knowledge of the menu to make informed recommendations.
- Collaborated with a strong team to ensure customer experience runs smoothly.
Nanny/Caretaker
Independant
01.2021 - 08.2024
- Caring for children aged 1-7
- Provided attentive and compassionate care, ensuring a safe and engaging environment.
- Planned and executed age-appropriate activities and games.
- Managed daily routines, including meal preparation, general housework and hygiene.
- Assisted with homework and educational activities
- Built positive and trusting relationships.
Waitress/Front of house
Cafeteria
06.2024 - 01.2024
- Delivered exceptional customer service, building relationships with regular patrons.
- Operated POS systems efficiently.
- Maintained a clean, organised and welcoming front-of-house area.
- Contributed to team success by working collaboratively with other servers and kitchen staff.
- Collaborated with baristas and kitchen staff to ensure timely and accurate service delivery.
English Teacher Volunteer
Yayasan Seraya
11.2024 - 01.2025
- Planned and taught engaging English lessons to students varying in age and proficiency levels in a remote community.
- Fostered a supportive and inclusive classroom atmosphere and building meaningful connections with students.
- Collaborated with local educators and community members to enhance the effectiveness of the classes.
- Gained valuable cross-cultural communication and leadership skills.
Team member
Bridge Fish and Chips
01.2021 - 01.2023
- Working together as a team in a high-pressure environment
- Learning and working by the Occupational Health and Safety regulations.
- Interacting and serving customers in a respectful and kind manner at the register.
- Serving customers as waitstaff to bring out food and refreshments.
- Learning to work the till/register efficiently and effectively.
Education
Bachelor of Psychology - Psychological Sciences
Monash University
Clayton, VIC10-2026
Diploma of Councelling -
The Institute of Applied Psychology
03-2026
High School Diploma -
Cornish College
Bangholme, VIC01.2022
Skills
- Reliability and punctuality
- Patience and empathy
- Adaptable and flexible
- Hospitality service expertise
- Cooperation and teamwork
- Interpersonal and communication skills in guest relations
- Friendly and approachable
Accomplishments
- Graduated with a 92.6 ATAR
- Received the Victorian VCE premiers award
- Achieved raw 50 score in VCE German
- Lived abroad for 6 months in Germany (work and travel)
- SCOPE Australia volunteer
- SIS debating finalist
- Domestic Netball captain for Hampton Hammers 2019, 2020, 2021
Certification
- RSA
- First Aid Certification
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
English Teacher Volunteer
Yayasan Seraya
11.2024 - 01.2025
Waitress/Front of house
Cafeteria
06.2024 - 01.2024
Waitress/Front of House/Host
Ok Billy’s
01.2024 - 11.2024
Nanny/Caretaker
Independant
01.2021 - 08.2024
Team member
Bridge Fish and Chips
01.2021 - 01.2023
Bachelor of Psychology - Psychological Sciences
Monash University
Diploma of Councelling -
The Institute of Applied Psychology
High School Diploma -
Cornish College
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