Mathilda Malmberg
Rozelle
Summary
I am a highly organized and versatile professional with extensive experience in event management, hospitality, customer service, and human resources. My expertise extends to team leadership, staff management, and fostering positive client relationships, ensuring tailored solutions that exceed expectations.
In addition to my hospitality and event management skills, I have a strong background in leadership and educational support. As a Substitute Teacher Coordinator, I developed effective scheduling systems and training programs, which improved operational efficiency and staff coordination. My experience has equipped me with excellent communication and problem-solving skills.
I hold a degree in Strategic Human Resource Management from Kristianstad University, where I studied advanced topics such as HRM Planning, Team Management, and Recruitment. My educational background, coupled with my practical experience, has given me a well-rounded skill set ideal for leadership and management positions in dynamic industries.
Overview
9
9
years of professional experience
Work History
Catering and Event Manager
80 Bar and Cafe
12.2023 - Current
- Overseeing end-to-end event planning, from conceptualization and budgeting to execution and post-event evaluations
- Managing and coordinating catering services, including menu planning, food preparation, and beverage service, ensuring a high standard of quality and client satisfaction
- Supervising event staff, including chefs, waitstaff, and logistics teams, ensuring smooth operations and maintaining high levels of professionalism
- Building and maintaining strong client relationships, understanding their unique requirements, and providing tailored solutions to meet their event goals
- Managing event timelines, logistics, and vendor relationships, ensuring all components of the event are delivered on schedule and within budget
- Prepared, generated, and sent invoices to clients and customers, ensuring all billing information was accurate and aligned with contractual agreements
- Implementing effective marketing strategies to promote catering services and increase business opportunities, including liaising with clients to secure repeat bookings
- Handling on-the-day event coordination, troubleshooting any issues that arise, and ensuring the client’s vision is brought to life with attention to detail
Barista, supervisor & Operations Support
80 Bar and Café
09.2018 - 01.2023
- Managed end-to-end recruitment processes, from creating job descriptions to sourcing, interviewing, and hiring staff members
- Acted as a point of contact for employee concerns, facilitating open communication and resolving workplace conflicts
- Providing excellent customer service as a waitress and barista during the day, ensuring a high standard of hospitality and product quality
- Managing the bar in the evening, creating and serving drinks, handling cash and payments, and maintaining a clean and organized bar area
- Assisting with food ordering, stock control, and ensuring inventory is kept up to date
- Opening and closing the restaurant, managing daily operations, and overseeing cleanliness and safety procedures
- This position has honed my ability to work efficiently in a fast-paced environment, juggling multiple responsibilities while maintaining a focus on delivering outstanding service
Barmaid
O'Malley’s Hotel
10.2017 - 09.2018
- Provided exceptional customer service, addressing guest inquiries, concerns, and feedback promptly to ensure satisfaction and encourage repeat business
- Serving customers with a focus on providing high-quality service in a busy pub environment
- Operating the till, handling cash and card transactions efficiently
- Ensuring the bar area was consistently clean, organized, and well-stocked
- This role helped me develop strong multitasking skills and the ability to manage customer interactions in a high-volume setting
Substitute Teacher coordinator
Fjallenskolan Elementary School
08.2015 - 06.2017
- Coordinated the scheduling of substitute teachers, ensuring full coverage for absent staff
- Managed the logistics of teacher replacements, communicating with staff and administration to ensure smooth operations
- Developed and implemented comprehensive onboarding programs, ensuring new hires were seamlessly integrated into the company culture
- Providing instruction to students in the absence of regular teachers, ensuring continuity in the learning process
- Managing classroom behavior and maintaining a productive learning environment
- Preparing lesson materials and ensuring students received appropriate work
- In addition, I was promoted to a leadership position where I:
- This role developed my leadership, organizational, and communication skills, as well as my ability to adapt to a variety of educational settings
Breakfast and Lunch Hostess
Sastaholm Hotel and Conference
10.2015 - 03.2016
- Setting up and maintaining the buffet, ensuring all food and beverages were replenished regularly
- Delivering exceptional service to guests, ensuring a positive dining experience
- Managing customer inquiries and providing assistance when needed
- This role enhanced my organizational skills and attention to detail, especially in a hospitality setting with high guest expectations
Education
Strategic human resource management
Kristianstad University
Sweden 01-2024
Diploma of education - Leadership and management
LLoyds International College
Sydney, NSW01-2022
Certificate IV - Businnes
LLoyds International College
Sydney, NSWSkills
- Strong multitasking and time-management abilities
- Excellent customer service and communication skills
- Leadership and team coordination
- Inventory and stock management
- Ability to work effectively under pressure
- Attention to detail and organization
- Team leadership and supervision
- Staff oversight
- Budget management
Timeline
Catering and Event Manager
80 Bar and Cafe
12.2023 - Current
Barista, supervisor & Operations Support
80 Bar and Café
09.2018 - 01.2023
Barmaid
O'Malley’s Hotel
10.2017 - 09.2018
Breakfast and Lunch Hostess
Sastaholm Hotel and Conference
10.2015 - 03.2016
Substitute Teacher coordinator
Fjallenskolan Elementary School
08.2015 - 06.2017
Strategic human resource management
Kristianstad University
Diploma of education - Leadership and management
LLoyds International College
Certificate IV - Businnes
LLoyds International College
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