Mathilde Gouhier
Kewdale,WA
Summary
As an experienced Front Office Duty Manager with a passion for organization and staff training, I excel in enhancing team performance and fostering a collaborative work environment. With extensive experience in guest services, I thrive on creating memorable experiences for guests, ensuring their needs are met with the highest level of care and attention. Eager to embark on a new adventure, I am looking to leverage my skills and expertise in a dynamic and challenging role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner - Managing Director
Maison St Honore
09.2020 - 06.2024
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Developed unique events and special promotions
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Front Office Duty Manager
Como The Treasury 5*
02.2017 - 08.2020
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Proven ability to learn quickly and adapt to new situations.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Hotel Front Office Receptionist
Novotel 4*
01.2014 - 01.2016
- Managed difficult guest situations with empathy and professionalism, finding resolutions that met both guest needs and hotel guidelines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed and maintained positive relationships with guests for satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Collected room deposits, fees, and payments.
Education
Hospitality Management Bachelor -
Pierre Mendes France University
Grenoble, France06.2013
Skills
- Scheduling
- Product Development
- Customer Relations
- Team Collaboration and Leadership
- Small business operations
- Operations Management
- Team Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Approved Manager
Food Safety Certificate
Full Australian Drivers Licence (Manual)
Reference
Juraj Duris / Front Office Manager / Como The Treasury
juraj.duris@comohotels.com / 04 81 601 432
Timeline
Owner - Managing Director
Maison St Honore
09.2020 - 06.2024
Front Office Duty Manager
Como The Treasury 5*
02.2017 - 08.2020
Hotel Front Office Receptionist
Novotel 4*
01.2014 - 01.2016
Hospitality Management Bachelor -
Pierre Mendes France University
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