Mathilde Meistermann
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant & retail customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Fluent in French, Creative Writer with an eye for detail and a passion for crafting stories. Skilled in utilizing new techniques and keeping up with latest trends in writing.
Overview
8
8
years of professional experience
Work History
Waitress
Seddon Deadly Sins
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Freelance Writer
Self Employed
12.2021 - Current
- Published short fiction stories for anthology collections
- Independently authored 10+ fiction projects based on clients' brief and layout needs
- Strengthened editing skills through revising story structure and content
- Utilized time management skills to ensure progression and completion of projects within specific time frames, or to meet short deadlines
- Utilized innovative thinking skills and creativity to produce interesting content.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Brainstormed ideas to create useful content for clients.
Boutique Manager
White Pine
09.2019 - 12.2021
- Recruited and trained 20+ team members to enable staff progression and reduce turnover
- Steered inductions for new starters as allocated trainer and facilitated staff schedule to meet customer demands
- Made direct contributions to sales and revenue growth through maintaining relationships with customers and providing insight regarding selection of items
- Organized finances and employee scheduling utilizing excellent record-keeping and data management skills
- Navigated large workloads with superior organizational skills.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Developed loyal client base by building strong relationships and offering exceptional service.
Boutique Supervisor
White Pine
10.2018 - 08.2019
- Stock control & management
- Leading by example, delivering effective training
- Delivered unrivalled customer service to achieve satisfaction in line with standards
- Acted on customer requests and changed climate accordingly.
- Managed daily operations efficiently, including opening/closing procedures, cash handling, and maintaining safe work environment for staff members.
- Optimized staffing levels during peak hours facilitating quicker service times resulting in improved customer experience.
Saleswoman in Pop-Up Shop
Eva Segoura
06.2018 - 08.2018
- Assistance in translation from French to English for customers
- Ensuring the retail layout is well presented at all times
- Responsible in dealing with cash and card transactions.
Team Assistant
Beta Publisher
05.2016 - 05.2017
- Integral assistance in launching the company
- Reading & reviewing manuscripts
- Organizing & creating a database on current literary and media landscape
- Website design & creation.
Education
Bachelor of Arts - Languages Literature and Foreign Civilizations
Institut Catholique De Paris
Paris, France06.2018
Skills
- Effective Time Management
- Team Leadership
- Strong multitasking
- Hospitality service expertise
- Handling Complaints
- Memory retention
- Performance Improvement
- Relationship Management
- Staff Training and Development
- Exceptional storytelling
- Copywriting & Copyediting
- Multilingual Proficiency
Languages
French
English
Spanish
Hobbies and Interests
I'm a fan of all things Fantasy and Horror. In my free time you will always find me with a book in hand while listening to movie scores. I enjoy going for a swim regularly along with a nice walk as well as cooking for my friends and family while discussing media and current affairs.
Timeline
Waitress
Seddon Deadly Sins
04.2024 - Current
Freelance Writer
Self Employed
12.2021 - Current
Boutique Manager
White Pine
09.2019 - 12.2021
Boutique Supervisor
White Pine
10.2018 - 08.2019
Saleswoman in Pop-Up Shop
Eva Segoura
06.2018 - 08.2018
Team Assistant
Beta Publisher
05.2016 - 05.2017
Bachelor of Arts - Languages Literature and Foreign Civilizations
Institut Catholique De Paris
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