Summary
Overview
Work History
Education
Skills
Timeline
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Matias Bustamante

Fremantle, Perth,WA

Summary

Restaurant Manager with extensive experience, specializing in employee training and customer service excellence. Skilled in staff scheduling and conflict resolution, contributing to team development and operational efficiency. Successfully implemented training programs that improved service quality and increased guest satisfaction.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

Portorosa
Fremantle, WA
08.2024 - 03.2025
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Bar Supervisor

Indigo Oscar
Cottesloe, WA
01.2024 - 06.2024
  • Developed and implemented bartender training programs, policies and procedures.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.

Bar Supervisor

Central Hotel
Port Douglas, QLD
03.2023 - 12.2023
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Reorganized bar stations to streamline service flow.
  • Monitored employee performance, providing feedback as needed.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored staff performance and provided feedback to ensure quality service delivery.

Education

Bachelor of Business Administration And Management -

DOUC UC University
Santiago, Chile.
11-2018

Skills

  • Employee training
  • Staff scheduling
  • Customer service
  • Inventory management
  • Cash handling
  • Team building
  • Conflict resolution
  • Effective communication
  • Mentoring staff
  • Supervisory skills

Timeline

Restaurant Manager

Portorosa
08.2024 - 03.2025

Bar Supervisor

Indigo Oscar
01.2024 - 06.2024

Bar Supervisor

Central Hotel
03.2023 - 12.2023

Bachelor of Business Administration And Management -

DOUC UC University

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Matias Bustamante