Matias Huenul Lazo
6-8 Waverley Crescent , Bondi Junction
Summary
Hospitality professional with extensive experience working in renowned international hotel brands, including Radisson, DoubleTree by Hilton, Hotel Rugendas, and Hotel Mercure. I have consistently delivered high-quality service and maintained operational efficiency, always with a focus on customer satisfaction.
Eager to continue growing in the hospitality industry, I am passionate about customer service and operational excellence. Bilingual in English and Spanish, I possess strong communication skills and a deep understanding of diverse customer needs. Known for my responsibility, passion for the industry, excellent team leadership, and ability to handle challenging situations effectively, I am confident that my skills and experience will make a valuable contribution to any hospitality team.
Overview
10
10
years of professional experience
Work History
Warehouse Manager
Radisson Hotel Ciudad Empresarial Santiago
03.2018 - 11.2020
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Increased warehouse efficiency by implementing new inventory management systems and procedures according to needing of the hotel.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Communicated regularly with cross-functional teams to improve coordination between departments.
Shopping Assistant
Double Treee by Hilton Hotel Santiago
10.2015 - 03.2018
- Contributed to team productivity by assisting with loading and unloading shipments as needed.
- Assisted in reducing shipping costs by negotiating rates with carriers and selecting the most cost-effective options.
- Prepared necessary documentation for shipments while complying with customs requirements and regulations.
- Ensured on-time deliveries by coordinating with carriers and tracking shipments throughout the entire process.
- Utilized software tools for generating labels, tracking shipments, and managing inventory efficiently (Sun system Vs3).
- Streamlined shipping operations for improved efficiency through proper labeling and packaging of products.
- Played a key role in inventory management, conducting periodic audits to ensure accurate records of products in the warehouse.
Maintenance Supervisor
Rugendas By Time
03.2013 - 10.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function for the whole building.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervising 4 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
Maintenance Technician
Mercure Hotel
05.2011 - 03.2013
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
Education
Course - English Course
New Zealand Language Course
Wellington, New Zealand 05-2022
Bachelor of Engineering - Business Administration And Mention in Finances
Instituto Profesional De Chile
Republica, Santiago De Chile .02-2021
Medium Industrial Mechanics Technician - Industrial Mechanics
Liceo Polivalente San Joaquin
Comuna San Joaquin, RM , Chile 12-2010
Skills
- Preventive Maintenance
- Forklift operations
- Documentation handling
- Order tracking
- Team supervision
- Warehouse operations
- Inventory and stocking
- Customs compliance
- Plumbing
- Quality control
- Painting
- Warehouse support
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Radisson Hotel Ciudad Empresarial Santiago
03.2018 - 11.2020
Shopping Assistant
Double Treee by Hilton Hotel Santiago
10.2015 - 03.2018
Maintenance Supervisor
Rugendas By Time
03.2013 - 10.2015
Maintenance Technician
Mercure Hotel
05.2011 - 03.2013
Course - English Course
New Zealand Language Course
Bachelor of Engineering - Business Administration And Mention in Finances
Instituto Profesional De Chile
Medium Industrial Mechanics Technician - Industrial Mechanics
Liceo Polivalente San Joaquin
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