Matilda Alexander
Summary
A friendly, dependable and driven team player with strong organizational and communication skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Relocating to Melbourne for postgraduate study and in search of an engaging, reliable and flexible role.
Overview
11
11
years of professional experience
Work History
Retail Assistant: Fragrance Specialist
MECCA George Street
10.2021 - 12.2023
- Worked as a brand ambassador for various niche and designer fragrance brands.
- Educated and assisted in expanding customer's fragrance wardrobes, helping them choose fragrances that best complement their body chemistry.
- Assisted colour and skincare retail teams on the floor when required.
- Proven experience in reaching and exceeding sales targets.
- New customer acquisition strategies.
- Managing main points of contact for customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Working with various other teams to make sure tasks and procedures are completed in satisfactory manner.
Retail Operations Specialist
MECCA George Street
12.2020 - 10.2021
- Assisting with merchandise, shelving, fixtures, signage and layout changes.
- Visual merchandising tasks.
- Recording daily activities for inventory control.
- Working with various other teams to make sure procedures are completes in satisfactory manner.
- Assisting fellow staff and managers with operational issues.
- Researching current trends in visual merchandising to create modern and attractive displays.
- Monitored and adjusted inventory levels to meet customer needs.
- Assisted in increased productivity and reaching of KPI's.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Office & Warehouse Assistant
James Pascoe Group
03.2018 - 12.2020
- General warehouse assistant at centre for luxury items distributed at Prouds, Angus & Cootes and Goldmarks retailers.
- Tasks included packing and distributing incoming stock, processing inventory and reporting shortages, keeping records of incoming and outgoing shipments as requested by management.
- Administrative tasks such as uploading products and website maintenance.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
Retail Assistant
Kmart
01.2015 - 01.2018
- Worked in various departments: customer service, registers, fitting rooms, service desk, back of house.
- Worked with managers in upkeeping visual merchandising standards.
- Maintained clean and organized work environment.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Delivered prompt service to prioritize customer needs.
- Collaborated with other departments to guarantee customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Utilized problem-solving skills to address customer queries and complaints.
- Maintained up-to-date knowledge of product and service changes.
Junior Retail Assistant
Megalong Books
09.2012 - 12.2014
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Handled customer inquiries and suggestions courteously and professionally.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Assisted customers with locating books and other materials in store.
Education
Master of Arts - Art Curatorship
University of Melbourne
2025
Bachelor of Arts - History & Philosophy
University of Sydney
2019
Skills
- Strong interpersonal communication skills
- Strong attention to detail
- Time management skills
- Detail orientated
- Ability to work calmly in fast paced environments
- Digital database usage
- Ability to work in teams and independently
- Adaptable and flexible
- Interest and wide knowledge of the arts and culture
- Advanced research skills
- Analytical thinking and problem solving skills
- Writing, editing, proof reading and transcription skills
Timeline
Retail Assistant: Fragrance Specialist
MECCA George Street
10.2021 - 12.2023
Retail Operations Specialist
MECCA George Street
12.2020 - 10.2021
Office & Warehouse Assistant
James Pascoe Group
03.2018 - 12.2020
Retail Assistant
Kmart
01.2015 - 01.2018
Junior Retail Assistant
Megalong Books
09.2012 - 12.2014
Master of Arts - Art Curatorship
University of Melbourne
Bachelor of Arts - History & Philosophy
University of Sydney
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