Matilda Bryant
Mayfield,NSW
Summary
I am a hardworking, punctual and reliable 22-year-old, eager to expand on my independence, skills and knowledge in order to achieve goals. I am more than willing to undertake further training if required. I am currently enrolled in the University of Newcastle, studying a double degree of a Bachelor of Communications and Development Studies. Within this degree I will have two majors- Public Relations and Global Poverty. I am an empathetic and understanding individual who thrives in collaborative and individual tasks.
My objective is to work in an environment that will allow me to develop both life experience and professional skills, steering me towards a successful career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
Country Road, Charlestown
10.2021 - Current
- Boost customer satisfaction by providing exceptional service through greetings and providing informed suggestions.
- Enhance store appearance through diligent merchandising and regular upkeep of displays.
- Process transactions accurately, balancing cash registers at the end of each shift.
- Collaborate with team members to accomplish sales goals and improve overall store performance.
- Provide exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Demonstrate flexibility by adapting to various roles within the retail environment as needed.
Bar Attendant and Restaurant Server
The Courthouse Hotel
07.2020 - 06.2021
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
Front of House Waitress
Ruby's Cafe
03.2018 - 11.2020
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Utilized point-of-sale systems effectively to process transactions accurately.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- The responsibility of the front counter where orders and payments were taken before ensuring they were received by kitchen and drinks counter.
Private Nanny
Self Employed
11.2016 - 02.2020
- Assisted in developing self-confidence with age-appropriate responsibilities.
- Offered emotional support by actively listening to children''s concerns and responding empathetically.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Hospitality Worker
Zambrero
10.2016 - 02.2018
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Communications And Development Studies - Public Relations And Global Poverty
University of Newcastle
Newcastle, NSW07.2025
High School Certificate -
Calrossy Anglican School
Tamworth, NSW12.2019
Skills
- POS System Operation
- Adaptability and resilience
- Customer Assistance
- Product knowledge expertise
- Interpersonal skills
- Organizational skills
- Clear and effective communicator
- Strong work ethic
- Neatly presented
- Emotional Support
- Empathy and understanding
Certification
- CPR certification/First aid
- RSA (Responsible Service of Alcohol)
Additional Information
- Matthew Shellock, manager at Country Road Charlestown. Phone: 0402 493 919
- Nathan Schofield, former manager of the Courthouse Hotel. Phone: 0427 693 377
- Kane Hartog, Ruby's cafe owner. Phone: 0420 939 970
Timeline
Retail Assistant
Country Road, Charlestown
10.2021 - Current
Bar Attendant and Restaurant Server
The Courthouse Hotel
07.2020 - 06.2021
Front of House Waitress
Ruby's Cafe
03.2018 - 11.2020
Private Nanny
Self Employed
11.2016 - 02.2020
Hospitality Worker
Zambrero
10.2016 - 02.2018
Bachelor of Communications And Development Studies - Public Relations And Global Poverty
University of Newcastle
High School Certificate -
Calrossy Anglican School
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