Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Matilda Buswell

Bunbury,Australia

Summary

I wish to gain employment and develop new skills. I am an energetic, driven and passionate person. I can handle multiple responsibilities and use my initiative to get jobs done without being asked, while still providing exceptional customer service. I am a quick learner; this assists me to master new concepts and skills. I am passionate about ensuring the job that I am assigned is completed at an exceptional standard and creating a satisfying experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Subway
Bunbury, WA
05.2023 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Ordering all stock for store, responsible for entering employees wages and banking when required.

Waitress/Barista

Matilda’s Cafe
Withers, Bunbury, WA
04.2021 - 07.2022
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.

Supervisor

Subway
Bunbury, WA
07.2020 - 01.2021
  • Operated cash registers to process payments from customers.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Assisted with inventory management duties such as counting stock and ordering new supplies when needed.

Crew Member

McDonald's
South Bunbury, WA
01.2015 - 12.2019
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.

Preparing Food

Catering
Baldivis, WA
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Volunteer

Dolphin Discovery Centre
Bunbury, WA
  • Responsible for looking after the marine life, Customer Service, Cleaning, Explaining history of the centre, Meeting tourists.
  • Participated in team-building exercises to strengthen relationships among volunteers.
  • Provided guidance and support to fellow volunteers during their shifts.

Education

High School Diploma -

Dalyellup College
Bunbury, WA
11-2018

Skills

  • Customer Service
  • Cash Handling Accuracy
  • Staff Management
  • Organization and Prioritization
  • Time Management
  • Strong Communication Skills
  • Detail-Oriented
  • Excellent Multi-Tasker
  • Coffee Expertise
  • Restaurant Operations Management

References

  • Megan Rodda, McDonald's manager, 0428 077 461
  • Fleur Barrie, Catering supervisor, 0421 174 278
  • Bron Philpott, Subway supervisor, 0424 696 258
  • Tony Smith, Matilda’s Cafe owner, 0438 944 036
  • Luke Anderson, Subway Owner, 0439 747 963

Certification

  • Food safety supervision skill set
  • Barista Certificate
  • Community Services CERT II
  • Manual Drivers License

Timeline

Restaurant Manager

Subway
05.2023 - Current

Waitress/Barista

Matilda’s Cafe
04.2021 - 07.2022

Supervisor

Subway
07.2020 - 01.2021

Crew Member

McDonald's
01.2015 - 12.2019

Preparing Food

Catering

Volunteer

Dolphin Discovery Centre

High School Diploma -

Dalyellup College

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