Matilda Calderwood

• Mixed unique and interesting cocktails for customers, including bar specials.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Determined customer preferences to suggest appropriate cocktails.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.

• Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
• Completed TAB and Keno compliance training (L2)
• Cultivated warm relationships with regular customers.
• Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
• Performed cash handling duties, provided change and balanced money at end of shift.
• Reset and refilled poker machines with tickets
• Correctly and swiftly collected money from poker machines, self serve TAB and Keno at end of night
• Took customer bets, paid out winnings and collected losing bets.
• Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Conducted raffles for the club

• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Worked flexible hours; night, weekend, and holiday shifts.
• Mixed unique and interesting cocktails for customers, including bar specials.
• Maintained energy and enthusiasm in fast-paced environment.
• Determined customer preferences to suggest appropriate cocktails and increase sales.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Greeted new customers, discussed specials and took drink orders.
• Assisted with bartending duties during high-volume shifts.
• Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

• Communicate proactively with guests to troubleshoot problems and provide guidance
• Welcome and greet customers, answered questions and provided excellent customer service to contribute to memory-making experience.
• Perform opening and closing duties
• Organise bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Adhere to state laws regarding alcoholic beverage services and customer regulations.
• Polish glassware, buss tables and remove debris to keep customer areas clean.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Create attractive bar displays by strategically arranging bottles and glasses.
• Carry out day-day-day duties accurately and efficiently.
• Work flexible hours; night, weekend, and holiday shifts.
• Maintain energy and enthusiasm in fast-paced environment.
• Determine customer preferences to suggest appropriate cocktails
• Serve alcoholic and non-alcoholic beverages in bar environment.
• Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.

//GAMING

• Perform cash handling duties, provided change and balanced money at end of shift.
• Monitor gaming activities in assigned area for gaming illegal actions or suspicious activities.
• Maintain clean and safe work environment and monitored immediate area and surroundings for trash and debris.
• Report concerns, broken machines and out-of-order games to supervisor.
• Report game malfunction to maintenance department for resolution to decrease machine downtime.
• Assist with ticket redemption
• Record daily opening and closing turn-over reports
• Conduct routine rounds through game room

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Extensively trained in techniques to provide the best quality beverages and service
• Trained on how to make cold based drinks such as iced coffee/chocolates, milkshakes, smoothies, thick shakes
• Waited on tables taking orders running food and drinks to a standard that makes sure the rest of the kitchen runs smoothly
• Offered suggestions to customers on food and drinks and supplied knowledge on local produce and alcohol
• Helped kitchen staff prepare and practice safe food handling techniques while doing so
• Helped prep food for the following week and store using proper food storing techniques
• Helped with online food orders and receiving deliveries
• Kept food and drink displays neat, clean, and made sure new items were placed at the back to rotate stock and expired stock was properly disposed of
• Helped every day with opening and closing ensuring areas were extensively clean

• Kept work areas clean, organised, and safe to promote efficiency and team safety
• Trained team members on the best practices and protocols
• Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Completed all point of sale opening and closing procedures, including counting the contents of cash registers
• Developed strong relationships with co-workers, managers, and loyal customers
• Assisted customers by listening closely, finding solutions to problems, and making recommendations based on extensive product knowledge
• Stocked merchandise each shift, clearly labelling items, arranging according to size or colour and preparing attractive displays
• Work safely and productively to ensure myself and the team live up to our motto of ‘everyone goes home safe'