Raphaella Crowther
Palm Beach,QLD
Summary
Self motivated team player that is friendly and dependable with excellent customer service skills, attention to detail, time management and ability to work well in a fast-paced environment. Offering 6 years hospitality experience, however eager to find a different career path and learn new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
The Clock Hotel
07.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reference:
Paul +61 450 728 528
Barista and Counter Attendant
SSP Australia PTY LTD
07.2022 - Current
- Maintained a calm and professional demeanour during conflict
- Highlighted store promotions, answered questions and handled transactions.
- Made and served specialty coffee and tea beverages.
- Processed cash register transactions on POS and open and closed store and till.
- Grey ASIC
Waitress
Justin Lane Establishment
12.2021 - 07.2022
- Ensuring food is making it to the guests within a certain time period.
- Reset tables correctly.
Waitress
Betty's Burgers & Concrete
06.2018 - 07.2022
- Display enthusiasm and promote excellent service to customers
- Assisted customers with inquiries, provided information on products and services, and resolved complaints ensuring guest leaves happy and is a return customer
- Restock and stock rotation
- Prepare desserts and beverage
- Process orders through UberEats/Menulog/Deliveroo/DoorDash
Education
High School Diploma -
Palm Beach Currumbin State High School
Palm Beach, QLD11.2021
Diploma of Business -
Prestige Service Training
Southport, QLD11.2020
Skills
- Ability to remain calm and professional in high-pressure situations
- Excellent customer service
- Conflict and Complaint Resolution
- High Attention to Details
- Team Player
- High Energy and Stamina
- Menu Recommendations
- Food Safety Standards
- Menu Memorization and Presentation
- Point of Sale Systems
- Specials Promotion and Upselling
- Cleaning and Sanitising
Certification
- Diploma of Business
- Responsible Service of Alcohol
- Covid Safe for Dining In
Timeline
Bartender
The Clock Hotel
07.2023 - Current
Barista and Counter Attendant
SSP Australia PTY LTD
07.2022 - Current
Waitress
Justin Lane Establishment
12.2021 - 07.2022
Waitress
Betty's Burgers & Concrete
06.2018 - 07.2022
High School Diploma -
Palm Beach Currumbin State High School
Diploma of Business -
Prestige Service Training
Similar Profiles
Sidney WattsSidney Watts
Direct Support Professional at Around the Clock (ATC)Direct Support Professional at Around the Clock (ATC)
Ava BelueAva Belue
Cashier/Waitress at Clock ExpressCashier/Waitress at Clock Express
Irina StrunkeIrina Strunke
Barmaid at Gate Clock Bar Dublin AirportBarmaid at Gate Clock Bar Dublin Airport
Jarrod CurtisJarrod Curtis
Schools Engagement Manager at CompassSchools Engagement Manager at Compass
Lily RiganoLily Rigano
Auto Electrician at WorkpacAuto Electrician at Workpac