Matilda Davidson

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Updated spreadsheets and databases.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with tasks on a daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Documented weekly meeting minutes.

●Assisted with cleaning and maintenance of laundry equipment to keep machines in proper
working order.
● Operated laundry equipment, paying careful attention to capacity restrictions.
● Proved successful working within tight deadlines and fast-paced atmosphere.
● Loaded and unloaded machines, ironed pieces and folded cleaned items.
● Followed direct instructions when a certain quantity of linen was being requested for
another department, that it would be ready in a timely manner and urgent if necessary.

● Meeting a daily KPI set by management

● Answering over 50+ phone calls a day with a professional and respectful manner.
Corresponding with customers, dealerships and mechanics to get information for the claim
via phone calls and email.
●Thoroughly reviewing information received regarding the claim, determining if the customer
is covered under the warranty they have purchased or been given complimentary.
●Calling second hand vehicle parts distributors from multiple locations around Australia to
get quotations on specific parts for a vehicle.
● Working independently and working with colleagues to resolve claims.

• Documented patient medical information, including past histories and insurance details to make for smooth appointments and payment processing.
• Used a specialist computer program to schedule patients for routine and complex procedures.
• Triaging general and urgent patient phone calls to make sure the doctor's time is well used and prioritised.
• Completed general cleaning duties to maintain a clean and safe environment for staff and patients e.g multiple cleaning of rails, door handles, benches and administration equipment.
• Provided support for my team members by creating solutions for problems with challenges such as complex scheduling.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Completed and filed financial documentation for accounting purposes.
• Adhered to strict patient confidentiality and privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing such as cash, cheque or EFTPOS.
• Verified and updated personal information for patients with respect to personal boundaries when asking for important details.
• Managed multiple doctor's diaries and schedules to suit their optimal patient loads and availability.
• Sorted mail to make sure each individual whether it be doctor, administration or accountant receives correct mail and is dated when received to help prioritise their time.
• Delivered scripts to multiple pharmacies in an organised and timely way for patients convenience.

• Answered various telephone calls from clients seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Created schedules for the trainer's so they had adequate time to perform and complete training sessions.
• Completed, reported and filed EFTPOS and cash payments.
• Corresponded with clients through email and telephone calls.
• Collected, sorted, distributed and sent mail and packages.
• General cleaning duties such as vacuuming, cleaning dishes, wiping tables and furniture.
• Wrote professional business documents, such as course completion certificates and completion of machinery course cards.
• Organising and printing and specific pages and booklets for certain courses.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Maintained clean, rubbish-free workspace to make sure there was always a safe environment.
• Responded to telephone inquiries regarding available products.
• Maintained proper signage and pricing information for displays.
• Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand.
• Prevented food waste by monitoring dates, rotating stock and following proper storage procedures.
• Calculated total produce needed for the right amount of orders and consumer popularity.
• Strictly followed sanitation and food safety guidelines as required.
• Listened carefully to customer instructions and prepared orders according to those preferences.
• Used downtimes to prepare ingredients and restock supplies for expected busy periods.
• Greeted customers at deli counter to fulfill requests and answer questions.
• Offered product samples to customers, generating additional sales through taste-testing.
• Helped in training junior or new staff so they could have the proper skills.

• Kept areas clean and stocked during service hours to increase efficiency while working tables.
• Folded napkins and prepared silverware sets neatly and timely.
• General cleaning duties such as vacuuming, wiping tables, cleaning bathrooms/toilets and washing dishes.
• Helped the chef's by getting the required food and utensils to prepare meals.
• Greeted new customers, discussed specials and took orders for meals and drinks.
• Stocked fresh produce and unboxed stock to make sure there was a wide variety of items to purchase.
• Supervised restocking of salad bar for service.
• Collected credit card, cash and dispensed change for cash transactions.
• Handled and served meals and drinks to customers
• Removing used and finished plates and cutlery from customer's tables for washing.