Matilda Esau
Mount Vincent
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Server
Hunter Valley Gardens
06.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress
Thai Sqare
01.2021 - 08.2023
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Informed customers about daily and seasonal specials.
Education
High School Diploma -
Charlton Christian College
Fassifern 04.2001 -
Skills
Table Bussing
Timeline
Server
Hunter Valley Gardens
06.2023 - Current
Waitress
Thai Sqare
01.2021 - 08.2023
High School Diploma -
Charlton Christian College
04.2001 -
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