Matilda Foale
Boyanup ,WA
Summary
Accomplished in delivering exceptional customer service, as demonstrated at Donnybrook Fruit Barn, I excel in high-pressure environments, showcasing problem-solving and organizational skills. My background includes significant contributions to team success and customer loyalty enhancement, underpinned by expertise in customer service and a talent for fostering positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service
Donnybrook Fruit Barn
09.2023 - 04.2024
- Serviced high volume of calls while providing excellent customer service.
- Provided excellent customer service, resulting in increased repeat business.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Offering to fuel up customers cars.
Customer Service Cashier
Dardanup Bakery
03.2023 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
1st Grade Teacher Assistant
Saint Mary’s Donnybrook
09.2023 - 11.2023
- I completed work experience in a grade 1 class room at Saint mary’s in Donnybrook.
- Contributed significantly to improved classroom organisation by maintaining clean spaces and proper storage of resources for easy access during lessons.
- Contributed to increased parent involvement through effective communication about student progress and upcoming events.
- Provided one-on-one support for students with special needs, ensuring their full inclusion in classroom activities.
- Played an integral role in the successful implementation of school-wide initiatives such as literacy programs and positive behavior support systems.
Education
Manea Senior College
Bunbury, WADonnybrook District High School
Donnybrook, WA12.2023
Skills
- Customer service background
- Customer service expertise
- Brake System Customer Service
- Roadside Customer Service
- Teamwork
- Organisation skills
- Creativity
- Problem solving
- Creativity
Timeline
Customer Service
Donnybrook Fruit Barn
09.2023 - 04.2024
1st Grade Teacher Assistant
Saint Mary’s Donnybrook
09.2023 - 11.2023
Customer Service Cashier
Dardanup Bakery
03.2023 - 05.2023
Manea Senior College
Donnybrook District High School
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