Matilda Goodwin
Sussex Inlet,NSW
Summary
I have been working part-time since I was twelve, in various different work environments. I am dedicated to achieving high customer satisfaction rates and positive feedback. I have been in Sussex Inlet my whole life and during my 4-5 years of part-time work, I have got to know many locals and developed good relationships that contribute towards a healthy workplace and environment.
Overview
5
5
years of professional experience
Work History
Receptionist
Sussex Inlet Veterinary Clinic
07.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Food Server
Inlet Pizza House
11.2021 - Current
- Take and serve orders effectively and politely.
- Cultivated good relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Waitress
Sussex Inlet RSL
12.2020 - 02.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Retail Worker
Thingamabobs
01.2019 - 12.2020
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Helped customers complete purchases, locate items and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Folded and arranged merchandise in attractive displays to drive sales.
Education
Ulladulla High School
Ulladulla, NSW06.2021
Skills
- Call Answering and Routing
- Visitor and Customer Relations
- Customer Complaint Resolution
- Security Awareness
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Organization and Efficiency
- Personal Initiative
- Articulate Communication
- Resident Satisfaction
- Telephone Reception
- Lobby Maintenance
- Patron Satisfaction
Timeline
Receptionist
Sussex Inlet Veterinary Clinic
07.2022 - Current
Food Server
Inlet Pizza House
11.2021 - Current
Waitress
Sussex Inlet RSL
12.2020 - 02.2021
Retail Worker
Thingamabobs
01.2019 - 12.2020
Ulladulla High School
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