- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
- Hiking
- Music
- Crafting and DIY Projects
Matilda Hague (Tilly)
Healesville,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Owner
Takeoff Showjumps and Arena Equipment
03.2023 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals..
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Owner
Airlie Road Equine Spelling and Agistment
01.2018 - Current
- Oversee operations, ensuring all tasks were completed accurately and efficiently.
- Managed day-to-day business operations.
Administrative Assistant
Equinox Property Group (Enclave at Healesville)
01.2019 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative Assistant and Animal Attendant
The Lost Dogs' Home
12.2013 - 12.2018
- Answered phone system, routing calls, delivering messages to staff and greeting customers.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Manager
Dangerfield
05.2008 - 11.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Billanook College - Mooroolbark
Mooroolbark, VIC12-2007
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Business Management
- Marketing
Interests
Timeline
Owner
Takeoff Showjumps and Arena Equipment
03.2023 - Current
Administrative Assistant
Equinox Property Group (Enclave at Healesville)
01.2019 - 03.2023
Owner
Airlie Road Equine Spelling and Agistment
01.2018 - Current
Administrative Assistant and Animal Attendant
The Lost Dogs' Home
12.2013 - 12.2018
Manager
Dangerfield
05.2008 - 11.2013
High School Diploma -
Billanook College - Mooroolbark
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