Summary
Overview
Work History
Education
Skills
Referee
Timeline
Generic

Matilda Hall

Summary

Driven and disciplined, I excelled in gym environment by streamlining scheduling processes to boost sales, and fostering strong client relationships through empathetic communication. My passion for health and fitness, combined with proven customer service skills and a knack for effective marketing, positions me as a dynamic asset ready for new challenges and growth.

Overview

3
3
years of professional experience

Work History

Customer Service Receptionist

Club Bunker
10.2022 - Current
  • Deliver exceptional customer service with a professional, friendly attitude daily in person, on the phone or via email. While maintaining a smooth day to day operations at the front desk.
  • Extensive skills in gym sale managing inquires and appointments resulted in a streamlined scheduling process, increasing sales.
  • Updated client records in extensive detail regularly, ensuring information was readily available for future communications or followups in Gym sales.
  • Developed strong rapport with clients through active listening and empathetic communication skills.
  • Organized company documents and maintained accurate filing systems for easy retrieval when needed.
  • Contributed to company growth by actively promoting products and services based on individual customer needs. Proactively memorising over 55 retail supplement products.
  • Facilitated smooth operations with timely ordering of supplies, supplements and inventory management.
  • Serving beverages to customers in a clean professional manner.
  • Answered questions, pointed out important features and offered further details about the gym and what it has to offer.

Waiter

Sunshine Eatery
04.2022 - 10.2022
  • Ensuring customer satisfaction at all times. Ensuring all interaction's with customers is memorial and made their day better in some way.
  • Managed high volume of 300 plus customers during peak hours, maintaining prompt and efficient service.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Answered customers' questions, recommended items, and recorded order information.

Livestock Marketing

Adcock Partners
11.2021 - 10.2022
  • Handling, inspecting, drafting and marketing sheep, lambs and cattle for numerous restocker and processing markets.
  • Liaising with vendors and buyers.
  • Boosted product awareness by creating engaging marketing materials and coordinating promotional events.
  • Implemented targeted marketing campaigns to reach specific demographics and grow the client base.
  • Provided guidance on visual identity guidelines for both print and digital assets to maintain brand consistency throughout all marketing channels.
  • Produce marketing videos and create engaging content.
  • Online marketing - The Herd Online / Auctions Plus.

Education

Clinical Exercise Physiology

Queensland University of Technology
Brisbane, QLD
10.2026

High School Diploma -

New England Girls School
Armidale, NSW
12.2021

Skills

  • Passionate about health and fitness and gaining knowledge within in the fitness industry
  • Willing and motivated to learn and grow
  • Hard working, driven and motivated by goals
  • Reliable
  • Customer Relations
  • Sales and Upselling
  • Extensive customer service skills
  • Attention to Detail
  • Active Listening
  • Teamwork and Collaboration to reach goals

Referee

Michael Spencer

0488 003 547


Simon Croft

0427 748 416


Timeline

Customer Service Receptionist

Club Bunker
10.2022 - Current

Waiter

Sunshine Eatery
04.2022 - 10.2022

Livestock Marketing

Adcock Partners
11.2021 - 10.2022

Clinical Exercise Physiology

Queensland University of Technology

High School Diploma -

New England Girls School

Similar Profiles

CREATE PROFILE
Matilda Hall