Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matilda Johnston

Ripley

Summary

Operations Officer with a proven track record at Acacia Ridge Container Park, excelling in operational efficiency and workforce management. Expert in streamlining processes and enhancing safety oversight, fostering a collaborative environment that boosts employee engagement and client satisfaction. Committed to quality assurance and maintaining compliance with industry standards.

Overview

10
10
years of professional experience

Work History

Operations Lead

Acacia Ridge Container Park
11.2023 - Current
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Managed daily operations, ensuring timely delivery of high-quality services to clients.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Warehouse Manager

Dental Depot
06.2021 - 11.2023
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Entered data, generated reports, and produced tracking documents.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Service Coordinator

Fire Services Queensland
01.2020 - 06.2021
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Manager/Sales Assistant

Bakers Delight
09.2015 - 01.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

Kelvin Grove State Collage
Kelvin Grove, QLD
11-2018

Skills

  • Operational efficiency
  • Scheduling coordination
  • Distribution management
  • Capacity planning
  • Warehouse management
  • Safety management
  • Order fulfillment
  • Maintenance management
  • Safety oversight

Timeline

Operations Lead

Acacia Ridge Container Park
11.2023 - Current

Warehouse Manager

Dental Depot
06.2021 - 11.2023

Service Coordinator

Fire Services Queensland
01.2020 - 06.2021

Manager/Sales Assistant

Bakers Delight
09.2015 - 01.2020

High School Diploma -

Kelvin Grove State Collage

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Matilda Johnston