MATILDA JOYCE
Currum Downs,VIC
Summary
Loyal and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
ALLOCATIONS TEAM LEADER
Caring For You Nursing Agency
Carrum Downs, VIC
08.2019 - Current
- End to end Internal recruitment, including subdepartmental appointment (writing position descriptions, creating TopGrading Scorecards, interviewing, onboarding and training)
- Leading up to 30 employees (Shift Supervisors, Allocations Consultants, as well as staff across multiple subdepartments) including training, managing team's KPIs and performance management
- Completed quarterly Performance Reviews to identify and establish career goals for individual team members
- Performance managing and coaching individuals to meet their KPI’s
- Organized and ran team meetings to promote healthy lines of communication and encourage inclusivity from the entire team for ideas for company growth
- Motivate and drive staff to achieve personal, department, and company goals
- Ensuring roster is sufficient for the needs of the business
- Created Monday boards to help manage nonconformance, rostering discrepancies, performance reviews data etc
- Actively participated as part of the Company Leadership Team introducing quarterly themes and discussing issues and ideas to help continue to grow the business
- Coordinated team building and company events to promote employee engagement
- Ensuring phone service level is kept to a high standard for all incoming and outgoing calls to ensure client and member satisfaction
- Making decisions to ensure the best outcome for the business, Members and Clients
- Handling of escalated calls regarding Member & Client satisfaction
- Created, Implemented and maintained policies and procedures, assist with ISO2009 and Government annual Accreditations/Audits
- Created & maintained Training Manual
- Oversee departmental reporting
- Assist GM with ad hoc administrative and logistical tasks
- Liaise interdepartmentally with Sales, Marketing, Finance, People and Culture teams
- Allocations representative for interdepartmental meetings
COVID RESPONSE TEAM MEMBER
Caring For You Nursing Agency
Carrum Downs, VIC
02.2020 - 02.2022
- Implemented changes to our policies and procedures in accordance with DOH legislation
- Liaise with Members, Clients and Internal Staff regarding all Covid-19 processes and enquiries
- Ensured Client infection statuses were documented and monitored
- Ensured Member isolation periods were documented and monitored
- Completed care calls for Members isolating
- Created and maintained new documentation processes to ensure efficiency for our Covid-19 Response Team
ALLOCATIONS CONSULTANT
Caring For You Nursing Agency
Carrum Downs, VIC
08.2019 - 09.2021
- Follow all processes and procedures to effectively completed role
- Provided a high level of customer service to Client and Members
- Place Nursers and Carers in appropriate shifts as per their location and availability
- Complete assigned focus tasks as delegated
- Assist Team Leaders and/or Shift Supervisors with ad hoc administrative and logistical tasks
- Use CASCOM, Emprevo, Client Portals etc to effectively fill shifts
- Complete all reporting as required through appropriate Monday.com Forms
- Assist with training new internal staff
- Communicate issues and ideas during Team meetings
- Establish and hit goals set out in quarterly Performance Reviews
LIQUOR MANAGER
Ritchies SUPA IGA + Liquor
Wonthaggi, VIC
07.2014 - 08.2019
- Management of staff
- Ensure quality of liquor department
- Construct displays
- Liaising with Reps
- Procuring local suppliers
- Impeccable customer service
- Resolve customers disputes
- Rostering
- Working within budgets
- Meeting monthly KPI’s
- Ordering stock & stock control
- Hiring & training of staff
- Cash handling
- Telephone communication
- Support charitable efforts within the local community
- Compliant to OH&S policies
- Represent the company at supplier functions
- Attend managers meetings & training days
- Attend Liquor Accord meetings
CASH OFFICE CONTROLLER
Ritchies SUPA IGA + Liquor
Wonthaggi, VIC
03.2010 - 10.2014
- Trusted key & security code holder
- Data Entry
- Weekly sales reports
- Store banking
- Balancing floats
- Accounts payable and receivable
- Money ordering through Armaguard
- Stationary orders
LIQUOR ASSISTANT
Ritchies SUPA IGA + Liquor
Wonthaggi, VIC
01.2009 - 07.2014
- Delegating staff
- Ensure quality of liquor department
- Construct displays
- Open & closure of liquor store
- Impeccable customer service
- Resolve customer disputes
- Ordering stock & stock control
- Cash handling
- Telephone communication
- Support charitable efforts within the local community
- Cleaning
DELI ASSISTANT
Ritchies SUPA IGA + Liquor
Wonthaggi, VIC
01.2009 - 08.2011
- Open and closure of Deli department
- Ensure quality of Deli department
- Impeccable customer service
- Stock control
- Food handling
- Cleaning
- Cooking
- Telephone communication
DELI ASSISTANT
FoodWorks
San Remo, VIC
09.2007 - 03.2010
- Open and closure of Deli department
- Ensure quality of Deli department
- Delegating staff
- Staff training
- Impeccable customer service
- Resolve customer disputes
- Ordering stock
- Stock control
- Food handling
- Cleaning
- Cooking
- Telephone communication
Education
Completed Year 12 -
KORUMBURRA Secondary College
Korumburra, VIC2003
Skills
- Strong work ethic
- Strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations
- Loyal
- Trustworthy
- Security minded
- Quick learner
- Works well under pressure
- Excellent time management
- Self-motivated
- Ability to work autonomously and collaboratively
- Excellent verbal and written communication skills
- Proven Team Leader
- Team development/building
- Proficient with Word & Excel
- Proficient in multiple software’s including Mondaycom, Zoom, Menti, EntireHR
- TRAINING
- Current Victorian Drivers Licence
- First Aid & CPR Certificate
- Mental Health First Aid Certificate
- Manage asthma risks and emergencies in the workplace Certificate
- Fire Warden Training
Timeline
COVID RESPONSE TEAM MEMBER
Caring For You Nursing Agency
02.2020 - 02.2022
ALLOCATIONS TEAM LEADER
Caring For You Nursing Agency
08.2019 - Current
ALLOCATIONS CONSULTANT
Caring For You Nursing Agency
08.2019 - 09.2021
LIQUOR MANAGER
Ritchies SUPA IGA + Liquor
07.2014 - 08.2019
CASH OFFICE CONTROLLER
Ritchies SUPA IGA + Liquor
03.2010 - 10.2014
LIQUOR ASSISTANT
Ritchies SUPA IGA + Liquor
01.2009 - 07.2014
DELI ASSISTANT
Ritchies SUPA IGA + Liquor
01.2009 - 08.2011
DELI ASSISTANT
FoodWorks
09.2007 - 03.2010
Completed Year 12 -
KORUMBURRA Secondary College