MATILDA JOYCE
Currum Downs,VIC
Summary
Loyal and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
ALLOCATIONS TEAM LEADER
Caring For You Nursing Agency
08.2019 - Current
- End to end Internal recruitment, including subdepartmental appointment (writing position descriptions, creating TopGrading Scorecards, interviewing, onboarding and training)
- Leading up to 30 employees (Shift Supervisors, Allocations Consultants, as well as staff across multiple subdepartments) including training, managing team's KPIs and performance management
- Completed quarterly Performance Reviews to identify and establish career goals for individual team members
- Performance managing and coaching individuals to meet their KPI’s
- Organized and ran team meetings to promote healthy lines of communication and encourage inclusivity from the entire team for ideas for company growth
- Motivate and drive staff to achieve personal, department, and company goals
- Ensuring roster is sufficient for the needs of the business
- Created Monday boards to help manage nonconformance, rostering discrepancies, performance reviews data etc
- Actively participated as part of the Company Leadership Team introducing quarterly themes and discussing issues and ideas to help continue to grow the business
- Coordinated team building and company events to promote employee engagement
- Ensuring phone service level is kept to a high standard for all incoming and outgoing calls to ensure client and member satisfaction
- Making decisions to ensure the best outcome for the business, Members and Clients
- Handling of escalated calls regarding Member & Client satisfaction
- Created, Implemented and maintained policies and procedures, assist with ISO2009 and Government annual Accreditations/Audits
- Created & maintained Training Manual
- Oversee departmental reporting
- Assist GM with ad hoc administrative and logistical tasks
- Liaise interdepartmentally with Sales, Marketing, Finance, People and Culture teams
- Allocations representative for interdepartmental meetings
COVID RESPONSE TEAM MEMBER
Caring For You Nursing Agency
02.2020 - 02.2022
- Implemented changes to our policies and procedures in accordance with DOH legislation
- Liaise with Members, Clients and Internal Staff regarding all Covid-19 processes and enquiries
- Ensured Client infection statuses were documented and monitored
- Ensured Member isolation periods were documented and monitored
- Completed care calls for Members isolating
- Created and maintained new documentation processes to ensure efficiency for our Covid-19 Response Team
ALLOCATIONS CONSULTANT
Caring For You Nursing Agency
08.2019 - 09.2021
- Follow all processes and procedures to effectively completed role
- Provided a high level of customer service to Client and Members
- Place Nursers and Carers in appropriate shifts as per their location and availability
- Complete assigned focus tasks as delegated
- Assist Team Leaders and/or Shift Supervisors with ad hoc administrative and logistical tasks
- Use CASCOM, Emprevo, Client Portals etc to effectively fill shifts
- Complete all reporting as required through appropriate Monday.com Forms
- Assist with training new internal staff
- Communicate issues and ideas during Team meetings
- Establish and hit goals set out in quarterly Performance Reviews
LIQUOR MANAGER
Ritchies SUPA IGA + Liquor
07.2014 - 08.2019
- Management of staff
- Ensure quality of liquor department
- Construct displays
- Liaising with Reps
- Procuring local suppliers
- Impeccable customer service
- Resolve customers disputes
- Rostering
- Working within budgets
- Meeting monthly KPI’s
- Ordering stock & stock control
- Hiring & training of staff
- Cash handling
- Telephone communication
- Support charitable efforts within the local community
- Compliant to OH&S policies
- Represent the company at supplier functions
- Attend managers meetings & training days
- Attend Liquor Accord meetings
CASH OFFICE CONTROLLER
Ritchies SUPA IGA + Liquor
03.2010 - 10.2014
- Trusted key & security code holder
- Data Entry
- Weekly sales reports
- Store banking
- Balancing floats
- Accounts payable and receivable
- Money ordering through Armaguard
- Stationary orders
LIQUOR ASSISTANT
Ritchies SUPA IGA + Liquor
01.2009 - 07.2014
- Delegating staff
- Ensure quality of liquor department
- Construct displays
- Open & closure of liquor store
- Impeccable customer service
- Resolve customer disputes
- Ordering stock & stock control
- Cash handling
- Telephone communication
- Support charitable efforts within the local community
- Cleaning
DELI ASSISTANT
Ritchies SUPA IGA + Liquor
01.2009 - 08.2011
- Open and closure of Deli department
- Ensure quality of Deli department
- Impeccable customer service
- Stock control
- Food handling
- Cleaning
- Cooking
- Telephone communication
DELI ASSISTANT
FoodWorks
09.2007 - 03.2010
- Open and closure of Deli department
- Ensure quality of Deli department
- Delegating staff
- Staff training
- Impeccable customer service
- Resolve customer disputes
- Ordering stock
- Stock control
- Food handling
- Cleaning
- Cooking
- Telephone communication
Education
Completed Year 12 -
KORUMBURRA Secondary College
Korumburra, VIC2003
Skills
- Strong work ethic
- Strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Proven ability to learn quickly and adapt to new situations
- Loyal
- Trustworthy
- Security minded
- Quick learner
- Works well under pressure
- Excellent time management
- Self-motivated
- Ability to work autonomously and collaboratively
- Excellent verbal and written communication skills
- Proven Team Leader
- Team development/building
- Proficient with Word & Excel
- Proficient in multiple software’s including Mondaycom, Zoom, Menti, EntireHR
- TRAINING
- Current Victorian Drivers Licence
- First Aid & CPR Certificate
- Mental Health First Aid Certificate
- Manage asthma risks and emergencies in the workplace Certificate
- Fire Warden Training
Timeline
COVID RESPONSE TEAM MEMBER
Caring For You Nursing Agency
02.2020 - 02.2022
ALLOCATIONS TEAM LEADER
Caring For You Nursing Agency
08.2019 - Current
ALLOCATIONS CONSULTANT
Caring For You Nursing Agency
08.2019 - 09.2021
LIQUOR MANAGER
Ritchies SUPA IGA + Liquor
07.2014 - 08.2019
CASH OFFICE CONTROLLER
Ritchies SUPA IGA + Liquor
03.2010 - 10.2014
LIQUOR ASSISTANT
Ritchies SUPA IGA + Liquor
01.2009 - 07.2014
DELI ASSISTANT
Ritchies SUPA IGA + Liquor
01.2009 - 08.2011
DELI ASSISTANT
FoodWorks
09.2007 - 03.2010
Completed Year 12 -
KORUMBURRA Secondary College
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