Matilda Lantry
Summary
Enthusiastic and reliable individual who takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waitress/Barista
The Whistler
11.2021 - Current
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Utilised different software for payment methods.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction
- Shared knowledge of menu items,, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Common Grounds Cafe
09.2019 - 04.2020
- Followed health and safety regulations relevant to hospitality industry to minimize incidents.
- Remained calm and professional when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
All Saints College, St Peter's Campus
Maitland, NSWHigh School Diploma -
All Saint's College, St Mary's Campus
Maitland 11.2022
Skills
- Customer Service
- Safe Food Handling
- Hand Hygiene
- Hospitality Service Expertise
- Team Collaboration
- Accurate Money Handling
- Complaint Resolution
- Beverage Preparation
Hobbies
Fashion, Art& Music
Timeline
Waitress/Barista
The Whistler
11.2021 - Current
Waitress
Common Grounds Cafe
09.2019 - 04.2020
High School Diploma -
All Saints College, St Peter's Campus
High School Diploma -
All Saint's College, St Mary's Campus