Matilda Larkin
Summary
I am an adaptable, empathetic professional with experience across healthcare, financial services, and childcare. I thrive in fast-paced environments, balancing administrative tasks, client communication, and prioritizing needs with care and efficiency. With hands-on experience supporting patients and clients, managing appointments, processing claims, assisting families through day-to-day challenges, I am eager to bring my organisational skills, empathy, and reliability to the Case Manager role at Allianz. I excel in providing high-level administrative support, managing sensitive information with confidentiality, and delivering warm, person-centered service, ensuring clients feel supported while processes run smoothly.
Overview
3
3
years of professional experience
Work History
Private Nanny
Self Employed
Sydney, NSW
01.2025 - Current
- Supported children's physical, emotional, and social development through structured play and learning.
- Transport children to school, extracurricular activities, and appointments.
- Maintain a clean, organized household and environment, including housekeeping and laundry.
Administrative Assistant
Salt Financial Planning
Grafton, NSW
03.2023 - 01.2025
- Prepared and processed client documentation, including Statements of Advice (SOAs), records of advice, fact finds, and compliance forms.
- Updated client databases using Xplan to ensure accuracy and compliance with industry regulations.
- Ensured strict confidentiality when handling sensitive financial and personal information.
- Scheduled client appointments, managed calendars, and coordinated meetings.
Medical Receptionist
Robina Town Medical Centre
Robina, QLD
03.2022 - 03.2023
- Scheduled, confirmed, and managed appointments using medical booking software (Best Practice).
- Processed Medicare, DVA, WorkCover, and private health claims, ensuring timely billing and compliance with regulations.
- Maintained accurate and confidential patient records in line with privacy legislation and clinic protocols.
- Responded to patient inquiries, complaints, and provided support in person, over the phone, and via email.
Education
(HLTAID011) Provide First Aid
Australian Red Cross
Sydney, NSW01-2024
Skills
- Supported clients and families through healthcare and financial processes with empathy
- Assisted clients in understanding and completing documentation accurately
- Managed sensitive information with confidentiality, ensuring client trust
- Provided clear, person-centered communication to guide clients through next steps
- Scheduling and managing appointments, prioritizing urgent needs efficiently
- Processed Medicare, DVA, and private health claims accurately and promptly
- Managed documentation including Statements of Advice and client files
- Liaised with patients, families, medical professionals, and financial planners
- Built rapport quickly, maintaining a calm and approachable manner under pressure
- Proficient in Microsoft Office 365, Best Practice, Xplan and billing systems
Timeline
Private Nanny
Self Employed
01.2025 - Current
Administrative Assistant
Salt Financial Planning
03.2023 - 01.2025
Medical Receptionist
Robina Town Medical Centre
03.2022 - 03.2023
(HLTAID011) Provide First Aid
Australian Red Cross
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