Matilda Lee
Brisbane,QLD
Summary
Proven team player with a track record of enhancing customer satisfaction at Yochi Frozen Yogurt through exceptional service and cleanliness. Skilled in POS System Operation and adept at fostering customer engagement, I consistently contribute to a safe and welcoming store environment. Demonstrated adaptability and reliability, ensuring high standards of hygiene and service are maintained.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Team Member
Yochi Frozen Yogurt
05.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Fast Food Worker
Taco Bell
10.2021 - 11.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Sold Alcohol (with completed RSA certificate)
Education
St. Aidan's Anglican Girls School
Corinda, QLD11.2024
Skills
- Cleanliness and hygiene
- Workplace Safety
- Store maintenance
- Reliability and punctuality
- Customer Engagement
- POS System Operation
- Customer Service
- Team Cooperation
- Adaptable and Flexible
- Product Knowledge
- Flexible Hours
Certification
- Alcohol Seller/Server Certification – Various State-Specific Agencies.
Hobbies
A high level middle distance runner, in both track and cross country
Timeline
Store Team Member
Yochi Frozen Yogurt
05.2023 - Current
Fast Food Worker
Taco Bell
10.2021 - 11.2022
St. Aidan's Anglican Girls School
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