Matilda Lund
Sydney
Summary
I’m an international student from the UK, studying a Bachelor of Arts at the University of Sydney as a Dalyell Scholar and Vice Chancellor’s International Scholarship recipient. Growing up in Hong Kong, Singapore, France, and London has made me highly adaptable, with conversational French skills. My studies in Geography and International Relations have strengthened my critical thinking, problem-solving, and communication skills, while my work experience has built my customer service, teamwork, and business acumen.
At The Eagles Nest, I thrived in a fast-paced, luxury hospitality environment, ensuring seamless guest experiences through organization, teamwork, and attention to detail. I effectively multitasked, delivered high-level service, and solved problems under pressure to support smooth daily operations.
Beyond hospitality, I co-founded a vintage clothing shop on Depop at 13, growing it into a £20,000+ annual business with 27,000 followers by 16. Managing sales, marketing, inventory, and customer engagement developed my entrepreneurial mindset, adaptability, and organizational skills.
I take pride in delivering high-quality service, adapting to challenges, and working collaboratively. I thrive in dynamic environments, bringing a strong work ethic, problem-solving mindset, and passion for engaging with people.
Overview
8
8
years of professional experience
Work History
Chalet Host
The Eagles Nest
01.2023 - 04.2024
- Delivered exceptional guest service with discretion and professionalism, anticipating needs and promptly addressing concerns to ensure an unparalleled luxury experience throughout their stay.
- Enhanced guest satisfaction through strong communication skills, offering tailored recommendations and exclusive insights into Val d’Isère’s finest dining, après-ski spots, and hidden gems to curate bespoke experiences.
- Maintained high standards of attention to detail by implementing refined cost management strategies in food preparation, optimizing resources without compromising taste, presentation, or the luxury dining experience expected in a five-star chalet.
- Demonstrated seamless team coordination and multitasking abilities by collaborating with staff to ensure flawless daily operations, maintaining efficiency while upholding the highest standards of service, ambiance, and guest satisfaction.
Front of House Staff Member
The Seagate Hotel
07.2022 - 01.2023
- Created a friendly and inviting environment by warmly welcoming each guest, leaving a lasting positive impression.
- Adapted easily to different responsibilities, smoothly shifting from front desk duties—assisting hotel guests—to delivering attentive service in hotel restaurants during breakfast and main meals.
- Enhanced guest satisfaction by offering informed menu recommendations and confidently addressing inquiries about ingredients and food preparation.
- Handled customer concerns efficiently, resolving issues promptly while maintaining a professional and composed demeanour under pressure.
- Excelled in dynamic hospitality settings by multitasking effectively, coordinating with team members, and ensuring seamless service.
- Utilized strong customer service abilities to elevate guest experiences, manage transactions, and strategically upsell menu items to boost revenue.
Online Retailer
Depop
04.2017 - Current
- Co-founded and successfully grew an online vintage clothing resale shop, accumulating over 27,000 followers and establishing a strong brand presence in a competitive market, demonstrating entrepreneurial drive, initiative, and self-motivation.
- Effectively managed inventory levels to minimize costs while ensuring consistent product availability, showcasing strong organizational skills, attention to detail, and problem-solving abilities.
- Delivered exceptional customer service through personalized recommendations, fostering a loyal customer base and increasing word-of-mouth referrals, highlighting communication skills, adaptability, and relationship management.
- Designed and implemented an efficient returns process that streamlined refunds and exchanges while reducing the overall return rate, improving customer satisfaction and demonstrating critical thinking and process improvement skills.
- Developed targeted marketing campaigns for seasonal promotions, leveraging social media engagement to drive sales and maximize revenue during peak periods, applying creativity, digital marketing expertise, and strategic planning.
Shop Assistant
The North Devon Surf School
06.2019 - 09.2021
- Delivered excellent customer service by promptly addressing inquiries, assisting with product recommendations, and resolving issues to enhance customer satisfaction.
- Maintained a clean, organized, and visually appealing shop floor, optimizing space for easy customer navigation and enhancing the overall shopping experience.
- Efficiently completed daily tasks with accuracy and timeliness to support smooth shop operations and maintain high service standards.
- Demonstrated strong teamwork and adaptability by collaborating with colleagues to manage peak hours efficiently and support overall store success.
- Upheld cleanliness and store presentation by sweeping, mopping, and cleaning windows and fixtures after closing, ensuring a welcoming and professional environment.
Education
Bachelor of Arts - International Relations
University of Sydney
Sydney, NSW07-2026
High School Diploma -
Blundell's School
United Kingdom 07-2022
Skills
- Order taking and processing in fast-paced environments
- Maintaining cleanliness and organization for a welcoming atmosphere
- Multitasking between roles, from front desk to food service
- Collaborating with staff to ensure smooth daily operations
- Self-motivation and initiative in running a business
- Managing inventory to minimize costs and maintain stock availability
- Developing marketing campaigns to drive sales and engagement
- Engaging with customers professionally to build rapport
- Working effectively in teams to maintain seamless service
- Adapting to different roles and responsibilities as needed
- Overcoming different client needs to ensure customer satisfaction
Accomplishments
Additional skills and experiences include:
- Leadership & Initiative: Led the ‘Lorax’ sustainability committee at St Andrew’s College, spearheading beach cleanups and improving recycling programs.
- Tutoring & Mentorship: Lead tutor at Animo Tutoring (Sydney branch) across multiple subjects; entrusted with expanding and leading the UK branch due to strong performance.
- Creative & Athletic Excellence: Earned Art and Sports Scholarships at Blundell’s School, demonstrating dedication to both creative and athletic pursuits alongside academics.
- Academic Achievement & Work Ethic: Maintained a Distinction average while balancing leadership roles, tutoring, and extracurricular commitments.
- Adaptability & Independence: Having lived in Hong Kong, Singapore, France, and London, I developed strong cross-cultural communication skills and embraced the challenge of moving abroad for university.
Languages
English
Native or Bilingual
French
Limited Working
Mandarin
Elementary
Timeline
Chalet Host
The Eagles Nest
01.2023 - 04.2024
Front of House Staff Member
The Seagate Hotel
07.2022 - 01.2023
Shop Assistant
The North Devon Surf School
06.2019 - 09.2021
Online Retailer
Depop
04.2017 - Current
Bachelor of Arts - International Relations
University of Sydney
High School Diploma -
Blundell's School
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