Summary
Overview
Work History
Education
Skills
Mobilephone
Relevantlicenses
Volunteer Experience
Relevant skills and personal qualities
Timeline
Generic

Matilda Manning

Shenton Park

Summary

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's
11.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Waitress + Barista

West end Deli
05.2022 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Waitress/ Cashier

Sticky Beaks cafè
08.2021 - 01.2022
  • Assisting customers, and compromising to meet needs
  • Till duties
  • Serving tables
  • Changing store designs and themes

Education

Bachelor of Nursing -

University of Notre Dame Australia
12-2028

High School Diploma -

Shenton College
11-2024

Skills

  • Excellent communication skills
  • Customer service
  • Accurate cash handling
  • Highly motivated
  • Willing to learn
  • Excellent time management
  • High attention to detail
  • Problem-solving
  • Store opening and closing procedures
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Taking orders
  • Attention to detail
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Basic math
  • Verbal and written communication
  • Drive-thru operations
  • Heavy lifting
  • Learning agility
  • Store opening and closing
  • Valid Driver's license
  • Food running
  • Health code compliance
  • Beverage preparation

Mobilephone

0491122332

Relevantlicenses

Current C Class drivers license

Volunteer Experience

01/01/12 - Present, Subiaco Soccer Club, Shenton Park, WA, handling the till at the community cafè

Relevant skills and personal qualities

  • Excellent communication skills and customer service
  • Accurate cash handling
  • Highly motivated
  • Willing to learn and expand my skill set
  • Able to follow instructions and work to timelines
  • Excellent time management
  • Experienced both as a barista and as a waitress
  • High attention to detail
  • Able to solve interpersonal issues with customers fluently
  • Experienced in store opening and closing procedures

Timeline

Crew Member

McDonald's
11.2023 - Current

Waitress + Barista

West end Deli
05.2022 - Current

Waitress/ Cashier

Sticky Beaks cafè
08.2021 - 01.2022

Bachelor of Nursing -

University of Notre Dame Australia

High School Diploma -

Shenton College

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Matilda Manning