Matilda McVean
Middle Park
Summary
Detail-oriented professional with strong customer service and organizational skills. Proven ability to manage diverse tasks, work in a team environment, and maintain accurate records. Very adaptable, ready learn and contribute to you and your team in a positive and productive way.
Overview
12
12
years of professional experience
Work History
Office Administrator
Studio 35 Architecture PTY LTD
09.2019 - 12.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Oversaw inventory management, maintaining optimal stock levels for office supplies to ensure team members productivity.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties, administrative tasks, product research and design work.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Managed the company website and social media, keeping current and potential clients informed on projects.
Interior Designer
Studio 35 Architecture PTY LYD
09.2019 - 12.2025
- Led design projects from concept through completion, ensuring alignment with client vision and specifications, in collaboration with the Directing Architect and team.
- Developed detailed floor plans and 3D renderings using AutoCAD, SketchUp and Rhino to visualize designs.
- Presented design proposals to clients, effectively communicating concepts and addressing feedback with amendments.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Determined personalised needs, tastes and design preferences through client consultations.
- Collaborated with Architects, consultants and contractors to ensure seamless integration of design elements, timely project execution and adherence to budgets.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
Hospitality Worker
Brumby's Bakery
05.2014 - 02.2017
- Provided excellent customer service in during rush periods, ensuring customer satisfaction and repeat business.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Education
Certificate IV - Interior Decoration
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC12-2021
High School Diploma -
Caulfield Grammar School
Melbourne, VIC12-2016
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Document preparation
- Complex Problem-solving
- Multi-line phone systems
- Word, PowerPoint, Excel, Adobe PDF, Photoshop, InDesign, AutoCAD, Rhino expertise
Accomplishments
- Built strong and lasting client relationships
- Self taught in complex computer design software during the COVID lockdowns, to increase my skillset at Studio 35 Architecture.
- Have fully documented, and seen projects to completion, including residences, cafes, offices, apartments and retail spaces.
- Collaborated with team in the development of 5 storey building, with 83 serviced apartments.
Timeline
Office Administrator
Studio 35 Architecture PTY LTD
09.2019 - 12.2025
Interior Designer
Studio 35 Architecture PTY LYD
09.2019 - 12.2025
Hospitality Worker
Brumby's Bakery
05.2014 - 02.2017
Certificate IV - Interior Decoration
Holmesglen Institute of TAFE
High School Diploma -
Caulfield Grammar School