Matilda Nutting
Smithton,TAS
Summary
Driven and customer-focused, I excelled in my roles by enhancing guest satisfaction and maintaining high service standards, even under pressure. Leveraging strong teamwork, problem-solving skills, and a commitment to cleanliness and food safety, I contributed significantly to creating welcoming dining experiences. My ability to multitask and positive demeanour have consistently improved operational efficiency and customer service excellence.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Shaydeys Golf Club
10.2023 - 01.2024
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Front of House Employee
Hurseys Seafood
08.2022 - 12.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Cafe Server
Blue Hills Honey
09.2021 - 10.2021
- Effectively multitasked between serving guests at tables as well as assisting those placing take-out orders.
- Promoted a welcoming atmosphere through friendly interactions with both regular patrons and first-time visitors alike.
- Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
- Enhanced customer satisfaction by providing efficient and friendly service.
Food Server
Rocky Cape Tavern
02.2019 - 01.2020
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
No Degree -
Smithton High School
Smithton, TAS09.2020
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanour
- Phone Etiquette
- First Aid Training
- Order Taking
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Cleaning and sanitizing
- Food Running
- Food and Beverage Service
Additional Information
i am a single mother of a 4 year old boy named Elijah. due to custody arrangements i will only be available to work weekends and of a morning during week days. in saying that i am eager to get back into work before he starts primary school
Timeline
Front of House Employee
Shaydeys Golf Club
10.2023 - 01.2024
Front of House Employee
Hurseys Seafood
08.2022 - 12.2022
Cafe Server
Blue Hills Honey
09.2021 - 10.2021
Food Server
Rocky Cape Tavern
02.2019 - 01.2020
No Degree -
Smithton High School
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