Matilda O'Brien
Forster,NSW
Summary
Compassionate Early Childhood Educator recognized for ability to complete tasks efficiently and productively. Possess specialized skills in child development, curriculum planning, and behavior management, ensuring supportive and engaging learning environments. Excel in communication, patience, and empathy, crucial for fostering positive relationships with children and families.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Diploma Early Childhood Educator
Kiddies Hut Preschool
Diamond Beach, NSW
01.2021 - 05.2024
- Provided educational and developmental experiences for children aged 2-5 years old in accordance with the Early Years Learning Framework.
- Implemented age-appropriate experiences to stimulate physical, emotional, social, cognitive development of the children.
- Developed programs that were stimulating and engaging for the children through the planning cycle.
- Observed child behavior to assess their needs and plan activities accordingly.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Participated in team meetings to discuss progress of each child's development, plan future goals for them and engage in professional development days.
- Established meaningful relationships with parents and guardians through regular communication.
Retail Assistant
Spendless Shoes
Forster, NSW
05.2018 - 11.2020
- Assisted customers with product selection, answered queries and provided advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Processed payments using cash register, credit card machine and POS system.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Performed regular inventory checks to ensure accurate stock control.
- Provided excellent customer service by attending to customer needs in a timely manner.
- Assisted in setting up promotional displays, signage and window displays.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Monitored sales floor traffic and assisted customers with their inquiries.
- Kept up-to-date knowledge of all products available in the store.
- Operated cash registers efficiently during peak hours of business.
- Answered phones promptly and directed calls appropriately.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
Retail Assistant
Bras N Things
Taree, NSW
02.2018 - 05.2018
Trainee Early Childhood Educator
The Cubbyhouse Preschool
Taree, NSW
10.2011 - 10.2015
Sales Assistant
Market Place Newsagency
Taree, NSW
01.2011 - 10.2011
Sales Assistant
Best & Less
Port Macquarie, NSW
01.2010 - 12.2010
Education
Diploma With Distinction-Early Childhood Education
TAFE NSW
Taree, NSW10-2015
Certificate III Children's Services
ECTARC-Early Childhood Services & Training
Port Kembla, NSW10-2013
Certicate II & III Retail Operations
TAFE NSW
NSW01-2010
High School Diploma -
Dorrigo High School
Dorrigo, NSW01-2008
Skills
Early Childhood Educator:
- First Aid/CPR Certificate/ Infant and Child's CPR certified
- Working with children check (WWC)
- Knowledge of the EYLF, NQF and the NQS
- Program development using the planning cycle
- Safety and supervision awareness
- Children's Developmental needs
- Nutrition education
- Special needs education
- Goal Setting
- Preparing meals
- Leading experiences
Retail Assistant
- Order Processing
- Inventory Tracking
- Complaint Handling
- Product Merchandising
- Upselling strategies
- Effective communication abilities
- Sales target achievement
- Cash Handling Accuracy
- Cash Register Operation
- Customer Assistance
References
References available upon request.
Timeline
Diploma Early Childhood Educator
Kiddies Hut Preschool
01.2021 - 05.2024
Retail Assistant
Spendless Shoes
05.2018 - 11.2020
Retail Assistant
Bras N Things
02.2018 - 05.2018
Trainee Early Childhood Educator
The Cubbyhouse Preschool
10.2011 - 10.2015
Sales Assistant
Market Place Newsagency
01.2011 - 10.2011
Sales Assistant
Best & Less
01.2010 - 12.2010
Diploma With Distinction-Early Childhood Education
TAFE NSW
Certificate III Children's Services
ECTARC-Early Childhood Services & Training
Certicate II & III Retail Operations
TAFE NSW
High School Diploma -
Dorrigo High School
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