Matilda Reynolds

Swim Instructor:

• Delivered high-quality swimming lessons to children and adults of varying skill levels, fostering water safety, skill progression, and confidence in a supportive, engaging environment. Maintained a focus on individualized learning to meet each student's needs.

Special Needs Swim Instructor:

• Designed and delivered tailored swim programs for students with special needs, employing adaptive teaching methods to ensure inclusivity, safety, and success. Demonstrated patience, empathy, and creative problem-solving to support students in achieving their goals.

Customer Service Office (CSO):

• Operated front desk functions with professionalism, including scheduling classes, managing bookings, processing payments, and resolving customer inquiries. Demonstrated strong problem-solving skills by addressing customer issues quickly and effectively, often turning challenges into positive experiences. Cultivated strong relationships with clients through attentive service, resulting in high satisfaction, and repeat business.

Deck Customer Service Officer (Deck CSO):

• Led pool deck operations, ensuring smooth class flow, and strict adherence to safety protocols. Acted as the primary point of contact for instructors, students, and parents, offering expert guidance and promptly addressing any questions or concerns. Proactively supervised the pool area, providing leadership to ensure efficient class management, resolving issues efficiently, and maintaining a safe and positive environment for all.

• Delivered swimming lessons as part of a short-term, community-driven initiative, supporting Martu children in remote Indigenous communities, including the Warralong Remote Community School.
• Assisted in classrooms, providing support to teachers and students with learning activities and classroom management.
• Coordinated with RLSWA instructors to deliver tailored swim programs across multiple schools, promoting water safety, skill development, and confidence.
• Helped organise and run a swim carnival, fostering physical activity and community engagement.
• Worked collaboratively with local community members to ensure cultural sensitivity and program success.
• Offered general educational support to students, contributing to a positive learning environment.