Summary
Overview
Work History
Education
Skills
Languages
Section name
Timeline
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Matilda Sawa

Roxburgh Park,VIC

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales . Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems in high-performance environments.

Overview

4
4
years of professional experience

Work History

Retail Sales Assistant

Myer Highpoint
09.2019 - Current
    • Greeted customers and helped with product questions, selections, and purchases.
    • Used POS system to process sales, returns, online orders, and gift card activations.
    • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
    • Assisted customers with prompt and polite support in-person and via telephone.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Balanced and organized cash register by handling cash, counting change, and storing coupons.
    • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
    • Utilized upselling techniques to promote additional products and increase sales.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Developed professional relationships with customers to increase loyalty, retention and rapport.
    • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Assistant

Harvey Norman , Broadmeadows
05.2021 - 11.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Listened to customer needs and desires to identify and recommend optimal products.

Assistant

Faux Floral Creations
02.2019 - 04.2019
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
  • Performed event coordination for larger parties and gatherings.
  • Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.

Education

High School Diploma -

Kolbe Catholic College
Greenvale, VIC
10.2020

Skills

  • Sales Expertise
  • Product and Service Sales
  • Cash Register Operation
  • Stock Management
  • Cash Handling
  • Goal-Driven
  • Excellent Communication
  • Compliance Requirements
  • Showroom Maintenance
  • Willingness to learn and develop further
  • Meeting Sales Goals
  • Positive Customer Engagement
  • High-Volume Environments
  • Team Cooperation
  • Ability to multitask and prioritises

Languages

Assyrian / Chaldean
Native or Bilingual

Section name

NAME : Tony Demetriou

POSITION: Myer Highpoint, Floor Manager

MOBILE: 0438 858 000


NAME : Tanya Issa

POSITION: Faux Florals, Assistant Manager

MOBILE: 0411 579 056


NAME : Micheal

POSITION: Harvey Norman Broadmeadows, Department Manager

MOBILE: 0421 777 157

Timeline

Sales Assistant

Harvey Norman , Broadmeadows
05.2021 - 11.2021

Retail Sales Assistant

Myer Highpoint
09.2019 - Current

Assistant

Faux Floral Creations
02.2019 - 04.2019

High School Diploma -

Kolbe Catholic College

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Matilda Sawa