Summary
Overview
Work History
Education
Skills
Certification
Referees
Timeline
Generic

Matilda Shrume

Glendale,NSW

Summary

I am an eager person, who is always up for a challenge and learning new skills.

Dedicated and detail-oriented Workers' Compensation Case Manager with 2 years of experience managing complex workers' compensation claims for Physical and Psychological injuries from initiation to resolution. Skilled in coordinating medical care, collaborating with healthcare providers, employers, workers from culturally diverse backgrounds and legal teams whilst ensuring compliance with state and federal regulations. Proven ability to reduce claim costs and recovery time through effective case management, worker advocacy, and timely interventions. Strong knowledge of workers' compensation legislation, return-to-work programs, and medical case management best practices.

As a Peer Mentor at the University of Newcastle I worked with Autistic University students to improve their organizational, social and academic skills. I am able to deliver program initiatives focused on increasing visibility and community involvement. I was also committed to providing support for issues related to social, academic, financial and general well-being.

My internship in psychology located in Valencia Spain has allowed me to gain skills in emotional regulation, psychological interviewing and intervention as well as working with autistic children. I have gained insight into both cognitive and behavioral therapies, as well as given tools to create activities or strategies that may help an individual identify what emotions they are feeling and how to regulate these. I was tasked with conducting intake and progress interviews with children, putting into practice emotional regulation exercises and analysing a child's wellbeing.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Workers' Compensation Case Manager

Allianz
Charlestown, NSW
04.2023 - Current
  • Conducted investigations into workplace accidents, determining cause and liability.
  • Provided guidance and support to employers, employees and their treatment providers regarding the Workers' Compensation process.
  • Advised employers on appropriate measures to reduce claims costs.
  • Monitored progress of injured workers through medical treatment, rehabilitation and job retraining programs.
  • Developed individualised return-to-work plans for injured workers.
  • Drafted decline notices relating to treatment, transport, and whole claims.
  • Assessed injured workers' medical records and reports to determine eligibility for benefits.
  • Provided timely and effective responses to customer needs, and ensured accurate processing of claims.
  • Managed daily compliance, ensuring required work is completed within appropriate timeframes to meet business targets and KPIs.
  • Adapted quickly to business restructuring and team changes, while still maintaining high-quality work and outcomes in both return-to-work and treatment management measures.

Cafe Customer Service

Common Circus
Belmont, Australia
06.2022 - Current
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Restocked and cleaned counter and service stations throughout shifts.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling co-workers to locate resources and product.
  • Managed morning rush of customers daily with efficient, level-headed customer service.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • Followed health, safety, and sanitation guidelines to pass state inspections.

Psychology Intern

Valientes
Valencia, Spain
10.2022 - 11.2022
  • Conducted interviews with children.
  • Created activities for emotional regulation.
  • Assisted with group therapies in relation to anxiety and self-esteem.
  • Conducted activities with autistic children promoting emotional identification.
  • Created activities that promote social skills.
  • Conducted activities for teenagers relating to peer pressure and violence.
  • Conducted mood regulation activities for teenagers.
  • Conducted and creating activities that promote positive self-image.

Computer Assisted Telephone Interviewer (CATI)

Hunter New England Health
Wallsend, Australia
04.2021 - 10.2022
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic, and educational, sexual, gender and religious orientations and backgrounds.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection, and body language.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
  • Prioritized and organized tasks to efficiently accomplish service goal.

Specialist Peer Mentor Program

The University of Newcastle
Newcastle, Australia
06.2021 - 06.2022
  • Collaborated with peer mentoring program members to devise new methods to generate interest and participation.
  • Planned out-of-class events and checked group attendance to existing events.
  • Mentored participants throughout year with ethical leadership and service.
  • Employed skills in crisis intervention to help resolve difficult situations.
  • Encouraged students to carefully consider career options and related academic decisions based on personal strengths and goals.
  • Consulted regularly with parents, administrators, and specialists to coordinate individualized support for struggling students.
  • Counseled students directly on course choices, schedules, and study habits.
  • Promoted parent and teacher partnerships and communications to support students’ educational goa

OOSH Educator

Hillsborough OOSH
Hillsborough, Australia
04.2020 - 06.2021
  • Help contribute to a program structure that caters to all children both in age and skill level.
  • Provide a safe and welcoming environment for both parents and children.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained group discipline through positive reinforcement and behaviour modelling.
  • Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Kept notes of behaviour issues, food served, and medications administered to children.
  • Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
  • Created strategies to meet needs of mentally and physically disabled students.

Cashier Supervisor

Woolworths
Cardiff, Australia
10.2015 - 06.2021
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Quickly and accurately counted drawers at the end of closing shifts.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Education

Bachelor of Psychological Science - Science

University of Newcastle
Newcastle
06.2022

Skills

  • Problem solving
  • Flexibility
  • Communication
  • Teamwork
  • Organisation
  • Responsibility
  • Emotional Intelligence
  • Empathy
  • Decision making
  • Collaboration
  • Return to work coordination
  • Training and guidance
  • Data Collection
  • Academic Support
  • Advisory
  • Return-to-work planning
  • Claims management
  • Regulatory compliance
  • Cost reduction strategies
  • Medical record assessment
  • Case evaluation
  • Active listening
  • Attention to detail

Certification

  • First Aid Certificate
  • Police Check
  • Lifeline: Managing Challenging Interactions

Referees

  • Janet Zeitech (Current Manager at Allianz) -
  • Jan Rogers (Previous Manager at Allianz) -

Timeline

Workers' Compensation Case Manager

Allianz
04.2023 - Current

Psychology Intern

Valientes
10.2022 - 11.2022

Cafe Customer Service

Common Circus
06.2022 - Current

Specialist Peer Mentor Program

The University of Newcastle
06.2021 - 06.2022

Computer Assisted Telephone Interviewer (CATI)

Hunter New England Health
04.2021 - 10.2022

OOSH Educator

Hillsborough OOSH
04.2020 - 06.2021

Cashier Supervisor

Woolworths
10.2015 - 06.2021

Bachelor of Psychological Science - Science

University of Newcastle

Similar Profiles

CREATE PROFILE
Matilda Shrume