Matilda Wallbridge
Melbourne,Australia
Summary
Results-oriented Spa & Wellness Operations Leader with expertise in transforming and elevating spa environments. Proven skills in seasonal spa relaunches, treatment menu redesigns, and team development through structured pathways and internship programs. Committed to delivering outstanding guest experiences and fostering high-performing teams in luxury resort settings.
Overview
8
8
years of professional experience
Work History
Spa Supervisor (Operations & Team Leadership)
Aurora Spa & Bathhouse
Sorrento
10.2025 - Current
- Lead daily spa operations, ensuring a seamless, elevated, and consistent guest experience
- Drove recruitment, onboarding, and structured training of therapists, fostering high-performing team culture
- Conduct performance reviews and provide coaching, supporting progression into leadership roles
- Oversee workforce planning and rostering using TANDA to align staffing with operational demand
- Contributed to financial performance through enhanced productivity, team efficiency, and service delivery
- Collaborate across departments to deliver a cohesive and refined guest journey
- Managed stock control, ordering, and inventory systems, ensuring seamless operational flow
- Balance leadership responsibilities with hands-on treatment delivery
- Implemented an internship program in partnership with Elly Lukas College, creating a pipeline for emerging therapists
Spa Manager & Acting Duty Hotel Manager
Breathtaker Hotel & Spa
Mount Buller
05.2025 - 09.2025
- Managed spa operations while supporting broader hotel operations within a luxury alpine environment
- Led recruitment, onboarding, and training of the spa team
- Mentored therapists into leadership roles and supported team development
- Managed guest communication including online reviews and service recovery
- Supported front office operations, guest experience, and RMS system coordination
- Coordinated across departments including housekeeping, porters, and guest services
- Contributed to operational reporting, system rollovers, and business performance
- Acted in a Duty Manager capacity across multiple departments
Student Administration Assistant
Elly Lukas Beauty Therapy College
Melbourne
09.2024 - 04.2025
- Supported academic and operational administration within a leading beauty therapy college
- Assisted educators in practical training and student clinics, supporting student learning and treatment delivery
- Coordinated clinic flow, including client greeting and front-of-house support
- Managed phone and email enquiries, ensuring professional and timely communication
- Supported the planning and execution of the annual graduation event, including certificate preparation and event coordination
- Maintained accurate student records and provided cross-department administrative support
Spa Manager (Seasonal Re-Engagement)
Breathtaker Hotel & Spa
Mount Buller
05.2024 - 09.2024
- Re-invited to return as Spa Manager following strong performance in the previous season
- Relaunched spa by redesigning treatment menus and enhancing guest experience
- Implemented operational procedures, training protocols, and service standards to improve consistency and quality
- Built and led a team of 5 therapists, establishing strong culture and performance expectations
- Facilitated growth and repositioning of spa to meet high demand in seasonal environment
Senior Spa Therapist
Spa Qualia
Hamilton Island
01.2024 - 05.2024
- Delivered luxury Sodashi treatments within a globally recognized resort environment
- Ensured exceptional service standards met premium guest expectations
- Facilitated seamless, high-end guest experiences through strong team collaboration
- Selected to deliver services in world-renowned luxury spa environment
Senior Spa Therapist
InterContinental Hayman Island Resort
09.2023 - 01.2024
- Delivered premium Elemis and signature spa treatments within a five-star island resort
- Crafted personalised guest experiences emphasizing attention to detail and service excellence
- Coordinated with spa and front office teams to enhance guest journey consistency and refinement
- Operated within internationally recognised luxury hospitality environment, maintaining high service standards
Spa Therapist (Seasonal Appointment)
Breathtaker Hotel & Spa
Mount Buller
07.2023 - 09.2023
- Delivered LaGaia treatments in high-demand alpine resort, enhancing guest experience
- Maintained strong service standards during peak seasonal demand, ensuring client satisfaction
- Adapted to new menus, systems, and product lines to meet evolving client needs
Spa Manager
Endota Spa Eltham
Eltham
03.2022 - 09.2023
- Led a high-volume spa operation with 10 treatment rooms and a team of 24 therapists
- Managed recruitment, rostering, budgeting, and KPIs to optimize overall business performance
- Facilitated team development through structured training and mentoring to enhance performance
- Upheld service standards and achieved high client satisfaction and retention rates
Spa Therapist
Spa Qualia
Hamilton Island
10.2020 - 03.2022
Retail Brand Specialist
Dermalogica
Melbourne Central
08.2019 - 11.2019
Spa Therapist / 3IC
Endota Spa Kew
Kew
05.2018 - 08.2019
Education
Diploma of Beauty Therapy - CIBTAC Level 2
Elly Lukas Beauty Therapy College
MelbourneDermalogica Expert Certification -
Dermalogica Education Centre
Endota Spa Certification -
Endota Wellness College
Skills
- Spa operations
- Guest Experience Strategy
- Service Excellence
- Spa management
- Recruitment
- Spa Systems
- Workforce Planning
- Rostering
- Scheduling coordination
- Staff management
- Coaching & Development
- Employee motivation
- Conflict resolution
- Health and safety
- Budget Management
- Workforce Systems
- Booking Systems
- Spa Systems
- Hotel Systems
- Inventory Management
- Team Leadership
- Team management
- Cross-department collaboration
- Communication
- Verbal communication
- Time management
- Spa management
- Conflict resolution
Leadership And Operational Expertise
- Team Leadership, Coaching & Development
- Recruitment, Onboarding & Workforce Planning
- Spa & Wellness Operations Management
- Guest Experience Strategy & Service Excellence
- Financial Awareness, KPIs & Productivity
- Rostering & Workforce Systems (TANDA)
- Booking & Spa Systems (Trybe, Phorest, SpaOne, Shortcuts)
- Hotel Systems (RMS, IBIS)
- Stock Control & Inventory Management
- Cross-Department Operations & Communication
- Advanced Product Knowledge (LaGaia, Osmosis, Dermalogica, Endota, Sodashi, Elemis)
Key Projects And Signature Achievements
Seasonal Spa Transformation & Relaunch - Breathtaker Mt Buller, Spearheaded the transformation and relaunch of the spa across multiple winter seasons within a high-volume alpine resort, Curated and implemented evolving treatment menus aligned with guest expectations, brand positioning, and seasonal demand, Built and trained new teams each season, establishing strong culture, service standards, and operational consistency within short timeframes, Delivered elevated guest experiences during peak trading periods through agile leadership and continuous refinement of operations
Timeline
Spa Supervisor (Operations & Team Leadership)
Aurora Spa & Bathhouse
10.2025 - Current
Spa Manager & Acting Duty Hotel Manager
Breathtaker Hotel & Spa
05.2025 - 09.2025
Student Administration Assistant
Elly Lukas Beauty Therapy College
09.2024 - 04.2025
Spa Manager (Seasonal Re-Engagement)
Breathtaker Hotel & Spa
05.2024 - 09.2024
Senior Spa Therapist
Spa Qualia
01.2024 - 05.2024
Senior Spa Therapist
InterContinental Hayman Island Resort
09.2023 - 01.2024
Spa Therapist (Seasonal Appointment)
Breathtaker Hotel & Spa
07.2023 - 09.2023
Spa Manager
Endota Spa Eltham
03.2022 - 09.2023
Spa Therapist
Spa Qualia
10.2020 - 03.2022
Retail Brand Specialist
Dermalogica
08.2019 - 11.2019
Spa Therapist / 3IC
Endota Spa Kew
05.2018 - 08.2019
Diploma of Beauty Therapy - CIBTAC Level 2
Elly Lukas Beauty Therapy College
Dermalogica Expert Certification -
Dermalogica Education Centre
Endota Spa Certification -
Endota Wellness College