Matilde Failli
Morayfield,QLD
Summary
I'm an enthusiastic person who strives to learn new things and create new experiences in my everyday life aspiring to support people, listening and assisting in helping them feel understood whether its though my job or community. Im a hard worker who is dedicated to my job, always finding ways to improve and excel further. With experiences in childcare and hospitality i posses strong customer service skills that i can apply to any job, im searching for a business within the hospitality sector that i can grow within and help reach new goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Au Pair
WEP Agency
Morayfield, QLD
08.2024 - Current
- Researched new ideas for outdoor activities which could be used during free time with the kids.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Transported children to and from school, extra-curricular activities and play-dates.
- Ensured physical and social well-being of each child.
- Transported children to and from school, appointments, and recreational activities.
Baker
CICCONE SRL
Prato, Italy
12.2023 - 08.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Measured and weighed ingredients to prepare dough for recipes.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Kept records of daily production numbers for each type of item produced.
- Stocked shelves with freshly-baked goods throughout the day as needed.
Volleyball Coach
PUNTO SPORT
Poggio A Caiano, Italy
10.2023 - 06.2024
- Collaborated with other staff members in developing a comprehensive program for student-athletes.
- Provided feedback to players on technique, strategy, and skill development.
- Established open communication channels with players and parents, addressing concerns and providing program updates.
Waitress
Hop N' Drop
Prato, Italy
06.2023 - 10.2023
- Assisted in seating guests at tables or booths.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Organized take-out orders efficiently according to customer requests.
- Greeted customers and provided menus.
- Served alcoholic beverages responsibly in accordance with state laws.
- Answered questions about menu items, ingredients, and pricing.
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed basic math calculations when computing bills for customers' meals.
Education
High School Diploma -
Liceo Carlo Livi
Prato, Italy06-2023
Skills
- Teamwork
- Learning new skills
- Dialogue
- Problem solving
- Leadership
- Improvement
Languages
English
Professional
Italian
Native/ Bilingual
Spanish
Professional
French
Limited
Certification
- HACCP
- Drive license
- first aid
- cardiopulmonary support
- basic life support
Timeline
Au Pair
WEP Agency
08.2024 - Current
Baker
CICCONE SRL
12.2023 - 08.2024
Volleyball Coach
PUNTO SPORT
10.2023 - 06.2024
Waitress
Hop N' Drop
06.2023 - 10.2023
High School Diploma -
Liceo Carlo Livi