Matilde Fattorelli
Adelaide,SA
Summary
Efficient server specialized in customer service, time management and conflict resolution. Excellent in comunication, adaptability, and teamwork.
Skilled professional Beautician, specialized in gel treatment and body wax.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Mcdonals
Affi, Verona
07.2024 - 10.2024
- Received orders from customers and prepared delivery documents.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Verified that orders were accurate and complete before delivering them to customers.
- Worked with cross-functional teams to achieve goals.
- Worked in the McCafè, prepared al tip of hot and cold drinks.
Waitress
Papero Nero
Colà Di Lazise, Italy
04.2024 - 10.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Organized take-out orders efficiently according to customer requests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Beautician
Chiara Beauty Boutique
Cavaion Veronese, Italy
07.2021 - 07.2024
- Performed manicures and pedicures with precision and speed.
- Recommended appropriate beauty treatments to customers based on individual needs.
- Maintained cleanliness of salon equipment and supplies.
- Conducted client consultations to assess preferences for services and products.
- Ensured customer satisfaction by providing quality services in a timely manner.
- Developed strong relationships with clients through great customer service skills.
- Educated customers about proper skincare routines for home use between visits.
- Scheduled appointments for clients over the phone or online booking systems.
- Collected payment from customers and scheduled next appointments.
Education
High School Diploma -
Luniklef
Verona, Italy06-2021
Skills
- Team member support
- POS operation
- Exceptional customer service
- Quality control
- Table setting knowledge
- Cash handling
- Sterilization requirements
- Waxing services
- Pedicures expertise
- Nail polish application
Certification
- Base course gel with Valentina Aldegheri Beauty Expert in 31/06/2022
- Coruse of big and small body wax zones by ELASTIQUE in 21/03/2022
Languages
Italian
Native/ Bilingual
English
Professional
Spanish
Elementary
Timeline
Server
Mcdonals
07.2024 - 10.2024
Waitress
Papero Nero
04.2024 - 10.2024
Beautician
Chiara Beauty Boutique
07.2021 - 07.2024
High School Diploma -
Luniklef