Matilde Isabel Alves De Jesus
Southbank,VIC
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Street Taste
01.2024 - Current
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Section Waiter
Society - Lilian
06.2022 - 11.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Maintained a clean and organized dining area for guests'' comfort and enjoyment.
- Collaborated with kitchen staff to accommodate special dietary requests and allergy concerns.
Barista Trainee
Kit Espresso
02.2022 - 05.2022
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Boosted sales through upselling menu items and promoting seasonal specials.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
Education
Master of Science - Information Technology
RMIT University
Melbourne, VIC12.2025
Bachelor of Design Computing - Computer And Information Sciences
University of Melbourne
Parkville, VIC12.2023
Skills
- Order Management
- Food Safety Understanding
- Professional Appearance
- Menu Memorization
- Memory retention
- Excellent communication
- Strong multitasking
- Positive attitude
- Attention to detail
- Table setting expertise
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Portuguese
Limited Working
Certification
Access All Areas Training - RSA - August 2022
Timeline
Wait Staff Member
Street Taste
01.2024 - Current
Section Waiter
Society - Lilian
06.2022 - 11.2022
Barista Trainee
Kit Espresso
02.2022 - 05.2022
Master of Science - Information Technology
RMIT University
Bachelor of Design Computing - Computer And Information Sciences
University of Melbourne
Access All Areas Training - RSA - August 2022
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