Matilde Tavani
Perth,WA
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality.
Overview
8
8
years of professional experience
Work History
Barista
Dani Bar
01.2023 - 03.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Barista
The Master Barista
02.2022 - 11.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Management Team Member
Hotel Gabbiano ***
11.2020 - 12.2021
- Managed cross-functional projects, ensuring timely completion and alignment with company goals.
- Collaborated with other department leaders to develop integrated strategies for organizational success.
- Developed and implemented strategic plans, streamlining operations and increasing overall team efficiency.
- Mentored junior team members, fostering professional growth and talent development within the organization.
Waitress
Hard Rock Cafe Piccadilly Circus
01.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Barista
Caffè Bistrot
01.2016 - 05.2019
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
No Degree - Barista
Lavazza
Milano, ItalyHigh School Diploma -
IAL
Piacenza06.2019
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Problem Solving
Organization
Time Managment
Timeline
Barista
Dani Bar
01.2023 - 03.2024
Barista
The Master Barista
02.2022 - 11.2022
Management Team Member
Hotel Gabbiano ***
11.2020 - 12.2021
Waitress
Hard Rock Cafe Piccadilly Circus
01.2020 - 10.2020
Barista
Caffè Bistrot
01.2016 - 05.2019
No Degree - Barista
Lavazza
High School Diploma -
IAL
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