Summary
Overview
Work History
Education
Skills
Timeline
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MATINA GALEA

Randwick,New South Wales

Summary

Dedicated Hospitality professional and strong leader within the events and hospitality industry. My experience has significantly contributed to my confidence and expertise, positioning me as a strong candidate for your company. Each role I've undertaken has been both a job and a learning experience, propelling me to consistently push past expectations and uphold the highest standards of performance. I take great pride in my commitment to exceeding customer expectations. Whether functioning independently or as part of a collaborative team, I bring a strong work ethic and adaptability to any environment. I respect my colleagues and can confidently take the lead or follow instructions with enthusiasm.

Overview

6
6
years of professional experience

Work History

Sales and Events Coordinator

Pullman Quay Grand Sydney Harbour & Hyde Hacienda Sydney Bar + Lounge
07.2023 - Current
  • Building and maintaining strong client and vendor relationships is at the heart of my role, whilst ensuring customer satisfaction is a main focus when achieving and exceeding sales targets.
  • Monitoring local competitors is a part of our strategy to keep our sales approaches unique and effective
  • Active involvement in weekly BEO meetings, for smooth and efficient running of events.
  • Sales forecasting and reaching monthly and yearly budgets and goals.
  • Handling event handovers to our operations team, whilst ensuring accuracy and clear communication with our clients.
  • Coordinating and hosting familiarisation and site inspections and thorough follow-ups for client relations..

Manager and Florist

Blooming Bouquet Floristry
02.2024 - Current
  • Experienced florist with expertise in managing and operating a successful floristry business specialising in weddings, birthdays, and events.
  • Proficient in inventory management, social media marketing and delivering exceptional customer service.
  • Dedicated to crafting exquisite floral arrangements and exceeding client expectations.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.

Front Office Team Leader

Pullman Quay Grand Sydney Harbour
03.2023 - Current
  • As a reception supervisor and team leader, I prioritise leading my team to deliver excellent service.
  • I handle managerial tasks and ensure smooth guest accounts.
  • I'm skilled at fostering positive guest interactions and leading our team to provide great customer service, making every guest's stay memorable.
  • Experience with systems including; Resaweb and ACDC to streamline check-ins, and handle reservations from platforms like Booking.com and Expedia, ensuring guests have a great experience
  • Warmly welcome guests, assist with tasks like luggage and parking, and ensure everyone enjoys their stay.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Analysed guest feedback to identify trends or opportunities for improvement within the front office department.
  • Drove sales and maximised revenue by up-selling rooms and amenities.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team

Front Desk Guest Service Agent

Swissôtel Hotel Sydney
09.2022 - 03.2023
  • I managed diverse front-office duties, handling reservations, overseeing guest accounts, and providing valuable information about local attractions
  • Daily tasks involved warmly welcoming guests, managing reservations, assigning rooms, and ensuring a memorable and personalised stay
  • Proficient use of Opera and Resaweb systems allowed me to streamline operations and elevate the overall guest experience.
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Participated in regular staff meetings, offering valuable input on improving hotel operations and guest services practices.

Team Leader

Christopher's Cake Shop
03.2018 - 03.2022
  • Providing customer service and addressing inquiries utilising product knowledge and effective communication techniques
  • Proficiently handling coffee preparation and service
  • Executing housekeeping responsibilities, encompassing comprehensive store cleaning and ensuring seamless store opening and closing procedures
  • Additionally, contributed to employee training, managing email correspondence, and facilitating communication with customers and management.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Education

Certificate IV in Marketing and Communication -

TAFE Ultimo New South Wales
07.2025

Diploma of Event Management -

TAFE Ultimo New South Wales
06.2024

Highschool Certifcate -

Randwick Girls High School New South Wales
12.2021

Skills

  • Relationship Building Skills
  • Organisation Skills
  • Leadership Skills
  • Verbal and written communication
  • Operations Management
  • Sales Techniques
  • Customer Relationship Management
  • Decision-Making
  • Team Leadership and Motivation
  • Guest Relations
  • Social Media Marketing
  • Vendor Relations

Timeline

Manager and Florist

Blooming Bouquet Floristry
02.2024 - Current

Sales and Events Coordinator

Pullman Quay Grand Sydney Harbour & Hyde Hacienda Sydney Bar + Lounge
07.2023 - Current

Front Office Team Leader

Pullman Quay Grand Sydney Harbour
03.2023 - Current

Front Desk Guest Service Agent

Swissôtel Hotel Sydney
09.2022 - 03.2023

Team Leader

Christopher's Cake Shop
03.2018 - 03.2022

Certificate IV in Marketing and Communication -

TAFE Ultimo New South Wales

Diploma of Event Management -

TAFE Ultimo New South Wales

Highschool Certifcate -

Randwick Girls High School New South Wales

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MATINA GALEA