Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matina Rezaei

Watson Act,ACT

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

4
4
years of professional experience

Work History

Dental Receptionist

Identity Dentistry
06.2023 - Current
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Completed patient referrals to other medical specialists.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Expedited appointment scheduling through effective utilization of office management software systems.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Assisted with medical coding and billing tasks.
  • Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Dental Assistant

Smile Sensations
06.2022 - 06.2023
  • Exposed, developed and mounted dental x-rays.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Sales Consultant

Andersen
03.2021 - 11.2022
  • Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Trained and mentored new sales representatives.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Responded to telephone and in-person requests for information.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

Cafe Manager

Own Bussiness
07.2020 - 11.2022
  • Purchased food and cultivated strong vendor relationships.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.

Education

Associate of Arts - Art

Iran Tehran
Tehran
07.2011

Skills

  • Patient Billing
  • Insurance Authorizations
  • Dental staff support
  • Persian, English Fluency, and Spanish basic
  • Customer Service
  • Incoming Call Reception
  • Order Purchasing
  • Patient documentation
  • Maintaining Financial Records
  • Office Coordination
  • Maintaining cleanliness
  • Billing Procedures
  • Claim Forms
  • Relationship Building
  • Organization and Time Management
  • Database Administration
  • Supply Ordering
  • Team Collaboration
  • Inventory Management
  • Appointment Setting
  • Payment Processing
  • Data Management
  • Office Management

Timeline

Dental Receptionist

Identity Dentistry
06.2023 - Current

Dental Assistant

Smile Sensations
06.2022 - 06.2023

Sales Consultant

Andersen
03.2021 - 11.2022

Cafe Manager

Own Bussiness
07.2020 - 11.2022

Associate of Arts - Art

Iran Tehran

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Matina Rezaei