M Atiqur Rahman Azad
Kingston,ACT
Summary
Goal-oriented manager with distinguished experience in the building materials industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Believe "quality comes first, profit is it's logical sequence."
Overview
21
21
years of professional experience
1
1
Certification
Work History
Account Manager
Concrete, Boral Construction Materials Limited
05.2021 - Current
- Building and managing commercial relationships across the ACT Customer base.
- Optimising business growth from new and inactive customers
- Collaborating with internal stakeholders - production team, technical team, supply chain to ensure service excellence
- Facilitating client satisfaction and renewed customer relations to drive growth.
- Monitoring and analyzing customer feedback to identify opportunities for improvement.
- Overseeing new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Reviewing and mitigating discrepancies to increase sales, reduce costs and streamline processes.
- Negotiating Supply Agreement.
- Following all the company policies at work, especially WHS.
NSW Customer Experience Co-Coordinator
Australian Reinforcing Company, ARC
06.2020 - 05.2021
- Co-ordination work between Customer, Scheduler, and Sales Team to ensure best customer experience.
- Preparing and following up tender and quotation for customers across NSW.
- Attending walk-in customers at Queanbeyan branch, answering phone calls of existing and new customers across NSW
- Sales admin support to all the account managers of NSW including- credit application management, customer account activation, price set up in system.
- Customer complaint handling, investigating and solving.
- Raising PO for for all ARC Branches in NSW.
- Worked with 3 different CRM software- Symix, ARMA, Sugar.
Customer Service Supervisor
Bluescope Steel
06.2019 - 05.2020
- Managing Customer Service and Store team
- Attending walk-in customers, answering phone calls of existing and new customers.
- Sales admin work- sales order entry, checking orders entered by CSO, delivery scheduling, invoicing open orders, manifesting open loads.
- Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity.
- Leading regular customer service meetings to review progress identify challenges and provide feedback.
- Co-coordinating with the production and transport team.
Sales Manager
LubeAlloy Manufacturing Australia Limited
05.2016 - 04.2019
- Creating sales opportunities with proactive selling in ACT, and Queanbeyan.
- Handled customer service issues, enabling quick resolution to customer complains.
- Analyzing customer’s need and developing services for new and existing customers.
- Leading sales team to achieve sales KPI
- Managing inventory at Queanbeyan warehouse.
Head of Corporate Sales
CEMEX
07.2010 - 02.2016
- Supervising Corporate Sales (B2B) and Technical Support Team.
- Developing and implementing customer service based on regular market research
- Preparing the annual sales budget and planning to hit the budget.
- Achieving monthly and annual KPI s- Sales Volume, DSO, Sales growth.
- Team member of the global technical team, Switzerland.
- Team member of global initiative implementation for Bangladesh.
- SAP implementation team leader in Bangladesh.
Multiple Positions
Various Organizations
10.2002 - 06.2010
- Different responsibilities in different organizations.
Education
Masters of Business Administration (MBA) - Marketing
Eastern University
Dhaka, Bangladesh06.2005
Bachelor of Science - Engineering, Civil Engineering
Khulna University of Engineering & Technology
Khuna, Bangladesh05.2002
Skills
- People management
- Promoting a high-performing culture by developing efficient process
- Coaching and managing team to create future leaders
- Collaborating capability with internal and external stakeholders
- Safety leadership
- Reporting
- Customer facing
- Skilled in MS Office and CRM software including Symix, Salesforce and SAP
Certification
● White Card and Asbestos Card.
● “Sandler Selling System” by Sandler USA in the Philippines.
● “Legacy Safety Training” by CEMEX Bangladesh.
● “Manager’s Training” by CEMEX Bangladesh.
● SAP Implementation (SD Module) by CEMEX Spain and CEMEX Philippines.
Timeline
Account Manager
Concrete, Boral Construction Materials Limited
05.2021 - Current
NSW Customer Experience Co-Coordinator
Australian Reinforcing Company, ARC
06.2020 - 05.2021
Customer Service Supervisor
Bluescope Steel
06.2019 - 05.2020
Sales Manager
LubeAlloy Manufacturing Australia Limited
05.2016 - 04.2019
Head of Corporate Sales
CEMEX
07.2010 - 02.2016
Multiple Positions
Various Organizations
10.2002 - 06.2010
Masters of Business Administration (MBA) - Marketing
Eastern University
Bachelor of Science - Engineering, Civil Engineering
Khulna University of Engineering & Technology
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